Help & Support
Our help database contains answers to most of the common questions regarding our products. Type your question or keywords below to search the database. If you are unable to find what you are looking for, contact us, and we will do our best to assist you.
If you have already tried recovering your password and it reported that your account could not be found, but you have found that you cannot create a new account with your username because it says it is already in use, then your account was probably deleted.
Cbox automatically deletes unused accounts after a couple of weeks, in order to keep the system running smoothly. If you signed up a while ago but never installed your Cbox, this may have happened to you.
You can go ahead and create a new account, but you'll need to choose a unique new username for it.