Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

The option "Enable site whitelist" at your Publish page will prevent other websites from displaying your Cbox to their visitors.

When using this option, ensure the web address we have on record (also on that page) is the simplest possible address for your site. For example you should generally not include the "www." part nor any trailing path, like "/index.html".

Because emoticons and filtering rules require additional message processing time, we have a limit on the number that can be defined per Cbox. The limits vary by plan and you can upgrade if you need to increase them.

If you later downgrade your plan, your limits will be reduced but we will not automatically delete any of your data.

This can be caused by Internet security software or other plugins or extensions installed in your browser.

For example, if you have Norton Internet Security, the Chrome browser extension that is installed with this software has been known to cause this issue. Disabling the extension will fix it. To do so, enter chrome://extensions in the browser address bar, locate the Norton extension, and disable it.

If you have McAfee Internet Security installed, your Privacy Service may be interfering with the loading of Cboxes. Try the following steps to resolve the problem:

1. Right click the McAfee icon in your system tray.
2. Select Privacy Service | Options.
3. Click on "Block Ads".
4. Uncheck "Block ads on this computer".

Your security online is important to us. Please consider these guidelines for choosing a secure password:

• Avoid words which appear in the dictionary.
• A longer password is generally better.
• Mix uppercase letters, numbers, and other special characters into your password.
• Your password should not easily be associated with you – don't use your name or birthdate in your password.

Cbox will send you a password reset email if you ever forget your password here. This means that your email account must be at least as secure as your Cbox account. Do not use the same password for Cbox that you use for your email account. This is good practice generally: it is common for Internet services to send password reset emails to your email address. If any one of them is compromised, the risk is limited to that account only if your passwords are different.

A good tip for choosing a strong password: start with a memorable sentence. Then take the first letter from each word in the sentence to make your password. Use a mix of upper- and lower-case letters and use a number or other non-alphabetic character as a substitute for at least one letter.

If Cbox does not remember your user name between visits, your browser's privacy settings may be preventing Cbox from storing this information.

Some browsers have a setting specifically to block third-party cookies or site data. When Cbox is embedded on a site, it is considered a third-party content source from the visitor's perspective, and this preference will apply.

You can usually configure an exception for Cbox in your browser's privacy settings. Use *.cbox.ws as the address.

If you have set up an exception for Cbox or configured your browser to allow third-party storage, and Cbox still forgets your name, then the problem may be a browser extension instead. To test this, disable all extensions in your browser, and if that fixes the problem, re-enable them one by one until the problem returns. This last extension will need to be configured with an exception for Cbox, as above.