Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
I lost my Cbox embed code. Where can I get it?
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
How do I put my Cbox on my website?
Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
How do change my Cbox's style to go with my site's design?
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.
How do I delete messages?
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.
Can I make my Cbox transparent?
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
Where can I change my password?
You can change your Cbox account control panel password at the Account details section of your control panel.
If you can't remember your current password you can request a new one at this page.
To change the password of a registered name on your Cbox, you will need to delete the registered name in question at the Users page of your control panel, and then re-register the user or allow the user to register again.
How do I change my Quick Link address / account name / login name?
The account name that you log in with at the Cbox control panel is also your Quick Link address. You can change your account name at the Account details page. This will change your Quick Link address at the same time.
If you have forgotten your account name and are unable to log in, you can reset your password at this page.
How do I change the "welcome" message?
The "Welcome to Cbox" message appears if there are no other messages to display. You can disable or change it simply by posting a Sticky message.
Note however that the Sticky message differs from the Welcome message in that it remains visible on your Cbox even after other messages have been posted.
Can I have more than one Cbox?
Yes, you can have as many as you like! Create a separate account for each Cbox. You will need a unique account name for each, but we recommend using the same email address.
If you need a large number of Cboxes, you might want to be on our Cbox Pro plan. Cbox Pro supports channels, which are independent conversation threads. Each channel can be embedded or linked as if it were a separate Cbox, and will host a separate conversation. Channels share the same theme, settings and users, and you only need one control panel login to manage them.
Typing notifications
Cbox can display a status message showing who is currently typing a message in your Cbox. This feature is available to Premium and Pro Cboxes. Enable it in settings from the display users online drop-down.