Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
Because emoticons and filtering rules require additional message processing time, we have a limit on the number that can be defined per Cbox. The limits vary by plan and you can upgrade if you need to increase them.
If you later downgrade your plan, your limits will be reduced but we will not automatically delete any of your data.
If you have a Premium or Pro Cbox, you can create a moderator account for yourself here, and then ban people with one click while logged in to your Cbox. You will see [x][o] links next to each message. Clicking the [o] will ban that user.
Alternatively, go to your Messages page, select a message from the user you want to ban, and click the "Ban" link.
Your Blocked users page lists the bans currently in force. To unban someone, select the ban and click "Unban". Bans that show as "expired" will be cleared within a few minutes.
We've recently launched a new version of Cbox with an entirely new interface. By going back to the basics and building a modern UI, we have created a more flexible, accessible platform to support future development.
Some of the things that have been improved in the new Cbox:
- Mobile responsiveness. We've enlarged the buttons and done away with popups; overlays keep all functions in the Cbox itself.
- Message history. Simply scroll back to load older messages.
- Registration and login. It's clearer and quicker to register a name and log in with it.
- Avatars. Users can upload pictures from within Cbox. No need to copy-paste URLs.
- Themes. The new Cbox supports more fonts and more colour options.
- Embedding. The embed code has been simplified to support more platforms.
Migrating to V10
If you already have an older Cbox, you can get the latest version by creating a new Cbox on your account. While it's not possible to transfer your data and settings automatically, we can transfer any paid credit balance if you decide to switch over to your new Cbox: simply contact us to request a transfer.
Yes. This will work if they are different Cboxes. If you want to show the same Cbox more than once on the page, you will need to make a small change to the embed code for each additional embed.
In your Cbox embed code you will see something like
name="cboxmainA-123456" id="cboxmainA-123456" — this uniquely identifies the Cbox so that its frames can communicate with each other. The
A-123456 part appears four times in total in the standard embed code. Edit it, simply adding a dash and a serial number, to make it
A-123456-2, for example.
In the Date options in your control panel, there is a "Zone" setting. Click the [reset] link to have Cbox attempt to figure out the correct time zone based on your current clock time. If it's still not correct according to the example shown on that page, add or subtract 1 from the Zone number until the example time shown is correct. Your time zone may be negative or positive.
You can also change the "Date display" option to show relative timestamps — this way the clock time is not shown on your Cbox at all, but rather a relative time, such as "2 minutes ago".