Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
Cbox supports private messaging to and from mod and admin users. You can enable PM for your Cbox at your Settings page.
You can also type out the PM command: enter
//pm username message..., where username is the name of the person you want to send your message to. This method works if the username conforms to Cbox "strict name" or "ASCII name" policy, i.e. comprises alphanumeric characters only and includes no spaces. Otherwise, you will have to refer to the user by ID.
Note that ordinary users cannot send PMs to other ordinary users. One of the two participants in any private conversation must have been promoted to mod or admin.
With PM enabled, mods and admins will see a [pm] link next to the names of all registered users, and registered users will see the same link next to the names of mods and admins. Click any [pm] link, and you can enter and send a message.
Errors on sending
Private messages can fail to send for a number of reasons. If you get an error, it will likely either be due to the target user not being online (see below) or due to policy regarding who can send and receive private messages (see above). If the target user is not online, you may need to wait just a few seconds before retrying. Refer to your onliners list to confirm whether Cbox recognizes the user as present.
Private messages are sent via the streaming interfaces. The target user must be viewing and connected. Users on old browsers or restricted networks may not be able to receive PMs. When your message has been accepted by our servers for relaying, you will see an indicator (by default, a tick symbol). When the message has been received by the target user, the indicator will change (two tick symbols). If that doesn't happen, your message probably wasn't received. Note that Cbox does not know that a message has been read, only that it has been delivered.
Cbox does not store private messages for future delivery. New messages are relayed only if the user has an active connection. If the user has gone offline or is otherwise unable to receive your message, it will not be sent again, and nor will it be retrievable by that user when he reconnects. If you do not see the two-tick "received" indicator within a few seconds of sending a message, you will need to re-send your message later.
Check out the control panel. Cbox is highly customizable, and the options are arranged in the control panel into sections. Some options are only available on paid plans. These will usually be greyed-out. Upgrading will unlock these options, but will not automatically enable them.
Most changes to settings will take effect immediately, but some will require that you refresh the page that your Cbox is on. If you have embedded your Cbox on your website, you will generally not need to reinstall it. Settings that change your embed code will notify you of this.
You can set your preferred language at your control panel. This will change the language that your Cbox is displayed in, providing that we have a translation for that language. The Cbox website and control panel is only available in English.
If you would like to provide a translation for Cbox for your language, please contact us.
You can change your Cbox's size on the Layout page of your control panel. Simply change the values for width and height, and then save your changes. You will then be informed that your code has been updated — go to your Publish page to get your new code, to reinstall your Cbox on your website.
If the message input area in your Cbox looks wrong, or cut off, you may need to increase the "Form height" setting, also at your Layout page.
Your Cbox does not in fact have to be a fixed size. You can edit your embed code directly to introduce relative widths and heights.
There are a number of text-based commands you can enter in your Cbox to perform actions that would otherwise require a tap or click. There are also some commands that are not implemented in any other way in the UI.
Note that commands are not formally supported by Cbox and are liable to change in future. You can get a list of supported commands by entering //help into your Cbox as if it were a message, and then hitting Enter.
Some useful commands are:
- //login myname — open the login dialog to log in with myname.
- //ignore joe — ignore the user joe. Leave out the name to get a list of currently-ignored users. Repeat the command with an ignored name to un-ignore that person.
- //pm mary hello! — sends hello! to the user called mary. (Requires private messaging to be enabled.)
- //colors — open a colour palette to change your message text colour (requires boxcode to be enabled.)
- //wordsearch gamename — start a game of word search called gamename. Other users can enter the same command (with the same gamename) to join your game.