Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
Creating a Cbox is quick, easy, and free. Simply visit this page, and fill in the form. Your Cbox will be created instantly, and you will be able to get started right away.
When you ban a user, they are not able to post to your Cbox for the duration of the ban. They will also not be able to use any other features, such as private messaging. The default ban duration is one day.
Kicking a user, by contrast, simply disconnects them from your Cbox. Their view of your Cbox will go blank, and they won't be able to see any new messages, nor post.
Unlike a ban however, a kick is not continuously enforced. A kicked user can re-load your Cbox to rejoin and resume viewing and posting. For this reason, kicking can be useful as a deterrent or warning, but it cannot prevent a user from returning to your Cbox.
Cbox Premium and Pro allow you to customize the four built-in usergroup name colours at your Themes page. The group colours you can specify are Normal, Registered, Moderator, and Admin. These correspond to the user types at your Users page.
In addition, you can use Filtering rules to specify unique styles for selected names, including unregistered ones. To do this, add rules as follows, one per line:
In the above example "jacob" is the name of the user. You can change the colour to any valid HTML colour name or hex code. You will need to have boxcode enabled in order for this to work.
The account name that you log in with at the Cbox control panel is also your Quick Link address. You can change your account name at the Account details page. This will change your Quick Link address at the same time.
If you have forgotten your account name and are unable to log in, you can reset your password at this page.
You can generate message archives at your control panel. These are records of the conversation in your Cbox including messages that were subsequently deleted or purged.
The format is tab-separated CSV, so you will be able to import the file into a spreadsheet or database system.
It's not currently possible to import message archives back into Cbox.