Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

You can downgrade from Pro to Premium at your control panel. Your Pro features will be disabled automatically.

If you let your Premium plan lapse, it will not automatically revert to a Free Cbox. Your messages and settings will be saved but your Cbox will be locked. You will be able to renew at any time reactivate it. To get back on the Free plan, simply sign up for a new Cbox, using a new Cbox name.

If our service is not meeting your expectations on any plan, please contact us and we will do what we can to improve your experience.

This can be caused by Internet security software or other plugins or extensions installed in your browser.

For example, if you have Norton Internet Security, the Chrome browser extension that is installed with this software has been known to cause this issue. Disabling the extension will fix it. To do so, enter chrome://extensions in the browser address bar, locate the Norton extension, and disable it.

If you have McAfee Internet Security installed, your Privacy Service may be interfering with the loading of Cboxes. Try the following steps to resolve the problem:

1. Right click the McAfee icon in your system tray.
2. Select Privacy Service | Options.
3. Click on "Block Ads".
4. Uncheck "Block ads on this computer".

Cbox supports private messaging to and from mod and admin users. You can enable PM for your Cbox at your Settings page.

You can also type out the PM command: enter //pm username message..., where username is the name of the person you want to send your message to. This method works if the username conforms to Cbox "strict name" or "ASCII name" policy, i.e. comprises alphanumeric characters only and includes no spaces. Otherwise, you will have to refer to the user by ID.

By default, ordinary users cannot send PMs to other ordinary users. One of the two participants in any private conversation must be a mod or admin.

Opting in and out

Registered users can opt in to sending and receiving private messages from other registered (non-mod) users, by entering //pm on. The command //pm off revokes this availability.

Errors on sending

Private messages can fail to send for a number of reasons. If you get an error, it will likely either be due to the target user not being online (see below) or due to policy regarding who can send and receive private messages (see above). If the target user is not online, you may need to wait just a few seconds before retrying. Refer to the onliners list to confirm whether Cbox recognizes the user as present.

Message delivery

Private messages are sent via the streaming interfaces. The target user must be viewing and connected. Users on old browsers or restricted networks may not be able to receive PMs. When your message has been accepted by our servers for relaying, you will see an indicator (by default, a tick symbol). When the message has been received by the target user, the indicator will change (double-tick symbol). If that doesn't happen, your message probably wasn't received. Note that Cbox does not know that a message has been read, only that it has been delivered.

Persistence

Cbox does not store private messages for future delivery. New messages are relayed only if the user has an active connection. If the user has gone offline or is otherwise unable to receive your message, it will not be sent again, and nor will it be seen by that user when he reconnects. If you do not see the two-tick "received" indicator within a few seconds of sending a message, you will need to re-send your message later.

The option "Enable site whitelist" at your Publish page will prevent other websites from displaying your Cbox to their visitors.

When using this option, ensure the web address we have on record (also on that page) is the simplest possible address for your site. For example you should generally not include the "www." part nor any trailing path, like "/index.html".

Check out the control panel. Cbox is highly customizable, and the options are arranged in the control panel into sections. Some options are only available on paid plans. These will usually be greyed-out. Upgrading will unlock these options, but will not automatically enable them.

Most changes to settings will take effect immediately, but some will require that you refresh the page that your Cbox is on. If you have embedded your Cbox on your website, you will generally not need to reinstall it. Settings that change your embed code will notify you of this.