Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
I lost my Cbox embed code. Where can I get it?
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
How do I put my Cbox on my website?
Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
How do change my Cbox's style to go with my site's design?
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.
How do I delete messages?
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.
Can I make my Cbox transparent?
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
How do I choose a secure password?
Your security online is important to us. Please consider these guidelines for choosing a secure password:
- Avoid words which appear in the dictionary.
- A longer password is generally better.
- Mix uppercase letters, numbers, and other special characters into your password.
- Your password should not easily be associated with you – don't use your name or birthdate in your password.
Cbox will send you a password reset email if you ever forget your password here. This means that your email account must be at least as secure as your Cbox account. Do not use the same password for Cbox that you use for your email account. This is good practice generally: it is common for Internet services to send password reset emails to your email address. If any one of them is compromised, the risk is limited to that account only if your passwords are different.
A good tip for choosing a strong password: start with a memorable sentence. Then take the first letter from each word in the sentence to make your password. Use a mix of upper- and lower-case letters and use a number or other non-alphabetic character as a substitute for at least one letter.
I can't log in. It says "Invalid username or password"
If you have lost your username or password, visit this page, enter your email address, and you will be sent an email with a link that you can follow to reset your login.
If you do not receive the login details you expect via email, or if you have lost access to your email address, you can contact us. Under some circumstances we are able to recover a lost account.
How can I add emoticons?
Cbox supports custom emoticons. You can add and delete emoticons at this page in your control panel.
You can control the size and other layout properties of emoticon images using CSS.
To add a new emoticon, simply click the Upload button and then select the image file, either from your device, or by pasting in a URL. Formats supported are GIF (including animated GIF), JPG, and PNG.
Each emoticon needs a shortcut code, so that users can simply type the code to insert the emoticon. This code can be anything you like, but it's recommended to use a common prefix/suffix to avoid conflicts with ordinary words in conversation. For example, :hello:
will not conflict with "hello world". After clicking Save, your new emoticon(s) will be available immediately in your Cbox.
What happens to my credit when I upgrade or renew early?
When you renew your service with us, your paid term is extended by the additional time that you purchase, regardless of the remaining credit. This means you never lose any time. For example, if your term ends on 21 September, but you renew early, purchasing 12 months in July, then your term is extended to 21 September next year.
Upgrading Premium to Pro
When you upgrade from Premium to Pro, your credit is reset for the new plan. Remaining Premium credit is however held on your account, and if you have sufficient credit, you can contact us to request a pro-rated conversion after your upgrade.
How do I delete my data?
If you are a Cbox administrator or owner then you can delete users' data via the control panel. In particular, you can delete messages permanently at here and remove registered user names here.
If you are a Cbox user then you can request the owner or administrator of the Cbox that you have participated in to remove your data.
You can also request a manual data deletion by contacting us, including a reference to your account. We may require that you provide additional information to authenticate you as the account owner.