Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

You can change your Cbox's size on the Layout page of your control panel. Simply change the values for width and height, and then save your changes. You will then be informed that your code has been updated — go to your Publish page to get your new code, to reinstall your Cbox on your website.

If the message input area in your Cbox looks wrong, or cut off, you may need to increase the "Form height" setting, also at your Layout page.

Your Cbox does not in fact have to be a fixed size. You can edit your embed code directly to introduce relative widths and heights.

The account name that you log in with at the Cbox control panel is also your Quick Link address. You can change your account name at the Account details page. This will change your Quick Link address at the same time.

If you have forgotten your account name and are unable to log in, you can reset your password at this page.

Your security online is important to us. Please consider these guidelines for choosing a secure password:

• Avoid words which appear in the dictionary.
• A longer password is generally better.
• Mix uppercase letters, numbers, and other special characters into your password.
• Your password should not easily be associated with you – don't use your name or birthdate in your password.

Cbox will send you a password reset email if you ever forget your password here. This means that your email account must be at least as secure as your Cbox account. Do not use the same password for Cbox that you use for your email account. This is good practice generally: it is common for Internet services to send password reset emails to your email address. If any one of them is compromised, the risk is limited to that account only if your passwords are different.

A good tip for choosing a strong password: start with a memorable sentence. Then take the first letter from each word in the sentence to make your password. Use a mix of upper- and lower-case letters and use a number or other non-alphabetic character as a substitute for at least one letter.

The most likely reason for this is that it was delayed, or trapped by a spam filter. Check your spam folder in your email client. If emails from Cbox are repeatedly being marked as spam, try adding our addresses to your email client's address book.

It's also possible the email address we have on record for you is wrong. If you know your account details, log in and check your email address is correctly spelled.

Finally, you may want to contact us from another email address for further assistance.

With a paid Cbox, you can enable the option "Users must be registered" at the Users page in your control panel.

If you are using Integration, then there are two ways to disable access for a particular user. The easiest is to register the "Guest" name, then immediately ban it.

You can also invalidate names in your Integration code. For example, use a conditional and clear the nme and nmekey parameters:

<?php
if ($nme == "Guest") {
  $nme = "";
  $nmekey = "";
}
// The rest of your Integration code goes here...
?>