Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
Yes. This will work if they are different Cboxes. If you want to show the same Cbox more than once on the page, you will need to make a small change to the embed code for each additional embed.
In your Cbox embed code you will see something like
name="cboxmainA-123456" id="cboxmainA-123456" — this uniquely identifies the Cbox so that its frames can communicate with each other. The
A-123456 part appears four times in total in the standard embed code. Edit it, simply adding a dash and a serial number, to make it
A-123456-2, for example.
Cbox Premium will work over SSL and can be installed on an HTTPS-enabled site.
If you are using an older version of the embed code, you may need to modify it slightly to support HTTPS. Simply replace the instances of
If you are using Cbox over SSL, it's possible to get mixed-content warnings if you have any third-party resources on your Cbox that are not delivered over HTTPS – for example, user avatars, emoticons, or notification sound effects. These URLs should start with https:// or // to avoid warnings. Warnings will generally not interfere with functionality, but they may cause your browser's security indicator (often a padlock icon) to change.
You can set your preferred language at your control panel. This will change the language that your Cbox is displayed in, providing that we have a translation for that language. The Cbox website and control panel is only available in English.
If you would like to provide a translation for Cbox for your language, please contact us.
The user's IP address is probably changing. Cbox has a feature that allows you to strengthen bans so that certain kinds of changing (dynamic) IPs are blocked by a single ban. Cbox Pro has additional features that can pre-emptively ban users of proxies.
Go to your bans page, and select the ban(s) that are not effective. Then click the "Strengthen" button in the top-right. This will "widen the net" on the selected bans. You can click Strengthen again to widen the net even further.
Note that strengthened bans are more likely to affect other people, especially other customers of the same ISP, because they constitute a range of IP addresses. A doubly-strengthened ban covers about 65 000 IP addresses.
If you have a paid Cbox, you have access control features you should enable, including the option to require users to register their names before posting. You can also control whether your users are able to register their own names. You can disable this second option to take control over registration; simply deleting a registered user will then prevent that person from posting, regardless of IP, because they cannot register a new name.
With a Pro Cbox, you can enable "Auto-ban proxies" at your Settings page. Your Cbox will detect proxies, VPNs and Tor exit nodes and will automatically and temporarily ban users who attempt to post from behind such services.
This can be caused by Internet security software or other plugins or extensions installed in your browser.
For example, if you have Norton Internet Security, the Chrome browser extension that is installed with this software has been known to cause this issue. Disabling the extension will fix it. To do so, enter chrome://extensions in the browser address bar, locate the Norton extension, and disable it.
If you have McAfee Internet Security installed, your Privacy Service may be interfering with the loading of Cboxes. Try the following steps to resolve the problem:
- Right click the McAfee icon in your system tray.
- Select Privacy Service | Options.
- Click on "Block Ads".
- Uncheck "Block ads on this computer".