Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
Cbox supports custom emoticons. You can add and delete emoticons at this page in your control panel.
To add new emoticons you will first need to upload the images to some space on the web so that you have links (URLs) for them. There are many providers of free image hosting; www.photobucket.com is an example.
For each emoticon image you upload you will have a URL, starting
http://. Paste this into the URL box. You should see a preview of your image appear on the left. Then choose a shortcut code for each emoticon, and enter it in the box to the left of the URL. The shortcut code can be anything you like, but it's recommended to use a prefix and suffix. For example,
:emote:. After clicking Save, your new emoticon will be available in your Cbox — use the shortcut code to insert it in the messages you post.
Check out the control panel. Cbox is highly customizable, and the options are arranged in the control panel into sections. Some options are only available on paid plans. These will usually be greyed-out. Upgrading will unlock these options, but will not automatically enable them.
Most changes to settings will take effect immediately, but some will require that you refresh the page that your Cbox is on. If you have embedded your Cbox on your website, you will generally not need to reinstall it. Settings that change your embed code will notify you of this.
We don't automatically throttle or curtail access to Cboxes that go over their respective views per day or messages per day limits. There is no need to police activity levels or to expect disruption simply because your Cbox is popular.
However, our resources are shared between all customers. In the event that we experience temporary overloading, we may need to take emergency action in order to ensure service continuity for as many users as possible. In order to meet demand under overload conditions, Cboxes that are furthest over their limits may be subject to increased latency and/or interruptions until load normalizes again.
For this reason, we advise that if your Cbox consistently exceeds the daily views/messages thresholds, you upgrade to a plan with higher capacity, or contact us if you are unsure of your requirements.
Your Cbox is also limited in the total number of messages it can store. When you reach this limit, the oldest messages are removed from the public history. If you have a paid plan, you can still retrieve messages up to three months old via your archive page.
Your Cbox is not at its full potential unless you upgrade to a paid plan.
Upgrading unlocks features like user registration and moderation, private messaging, and priority support: things essential for getting the most out of your Cbox. See our product comparison.
We offer a 30-day money-back guarantee on all purchases, so if you aren't sure it'll be worth it, you have nothing to lose by finding out.
You can also upgrade for a friend – simply enter their Cbox account name on the upgrade page instead of your own.
Moderation is available on paid Cboxes. Messages on a free Cbox can only be deleted via the control panel only.
You can create a mod or admin name at your Users page, either by selecting one of the existing registered names and clicking the "Mod" button, or by creating a new registered user with Moderator or Administrator status using the form on that page.
To log in with a mod/admin name on your Cbox, enter the name in the "name" box, click the "profile" link at the bottom-right, and then enter the password.
After successfully logging in, you should see [x] and [o] icons next to each message in your Cbox. Clicking the [x] deletes a message, while clicking [o] bans the user that posted the message.