Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

You need to have cookies enabled in your browser in order to use the control panel. Your browser may be configured not to accept cookies, or it may be in a "private browsing" mode, or you may have a plugin or extension that is restricting them. Test in another browser if possible.

This can happen when you are using the same ISP as a user who was banned on your Cbox — either you are sharing an IP address, or you are being assigned dynamic IP addresses. To unban yourself, go to your Bans page and unban the most recent bans one by one until you are able to post again.

Check that sound notification is enabled at the Settings page of your Control Panel.

If it is enabled, then you should see a volume control button in your Cbox. Clicking this will toggle through three levels. It will also play the sound on each click to confirm the level.

If you are using a custom sound, ensure that you have uploaded both OGG and MP3 versions of the file. Cbox chooses which one to load based on the browser's capabilities.

If you still cannot hear the sound, then there may be a problem with your browser or system. Please contact us for further assistance.

There are a number of commands you can enter in your Cbox to perform actions that would otherwise require a tap or click, or that are not available through other means.

Note that commands are not formally supported by Cbox, and are liable to change, or not to function, at any time.

Enter commands as if they were messages in your Cbox:

• //debug [watch] — shows debugging information.
• //reload [clean] — refreshes the Cbox iframe. Enter //reload clean to clear local data. (This will log you out and reset preferences.)
• //ignore joe — ignore the user joe. Leave out the name to get a list of currently-ignored users. Repeat the command with an ignored name to un-ignore that person.
• //pm mary hello! — sends hello! to the user called mary. (Requires private messaging to be enabled.)
• //colors — open a colour palette to change your message text colour (requires boxcode to be enabled.)
• //tetris, //sudoku, //wordsearch game-id — for wordsearch, invite another user to enter the same command, with the same game-id, to join your game.

When boxcode is disabled in Posting options, it is only disabled for user messages. You will still be able to use it for your Sticky message and Custom filtering rules.

Cbox supports boxcode, which is a way to add markup to messages. You can also use it to style your Sticky message and Custom filtering replacement text.

The boxcodes supported by Cbox are:

• [color=#ff0000]hex colour[/color] or [color=forestgreen]named colour[/color]
• [color=#f00,#ff0]foreground and background[/color]
• [b]bold text[/b]
• [u]underlined text[/u]
• [i]italicized text[/i]
• [s]struck-out text[/s]
• [q]quoted text[/q]
• [sub]_subscript[/sub]
• [sup]^superscript[/sup]
• [center]centered text[/center]
• [br]
  (line break)
• [big]larger font[/big]
• [small]smaller font[/small]
• [class=custom]custom-styled text[/custom]
• [code]fixed-width text[/code]
• [url=http://address.com/hyperlink]link text[/url] or [url]http://address.com/hyperlink[/url]
• [img=http://address.com/image.jpg]image title[/img] or [img]http://address.com/image.jpg[/img]

Combining boxcode

Besides using boxcode in Custom filtering replacement text, you can also match boxcodes in filter rules. See more.

It's possible to combine boxcode by nesting it, with some caveats:

1. Tags must be nested in the correct order: [b][u]bold underline[/u][/b] is valid but [b][u]broken[/b][/u] is not.
2. The same tag cannot be nested. For example, [class=one][class=two]some text[/class][/class] will not work. To get the intended behaviour in this case, you could have a combined class instead: [class=onetwo]some text[/class].
3. The no-attribute form of [url] (e.g. without link text), and both forms of the [img] tag, must be the innermost element in any nested sequence.

Styling boxcode

Boxcode is translated internally to HTML. You can thus affect the presentation of boxcode by editing your CSS. For example, to change the presentation of the [s] tag:

s {
	text-decoration: none; /* reset default */
	opacity: 0.2;
}

[class] parameters must start with a letter, and are limited to 20 alphanumeric characters. [class=blink] is valid but [class=2] is not.

The [class] boxcode is intended for open-ended styling. It produces a span with no default CSS. You can create a corresponding class using a cc_ prefix. For example, for blurred text, copy this to your CSS:

.cc_blur {
	text-shadow: #000 0 0 0.5em;
	color: transparent;
}

Now users can blur the text in their messages: [class=blur]this will be blurred![/class].

Find out more about custom CSS.