Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
This is usually caused by the Lock option in your Control panel. Click the "Unlock" button to return your Cbox to normal.
If your Cbox says it is expired, it will need to be renewed. After renewal it will be unlocked automatically.
We're excited about this feature, but please note that the technology that supports it is relatively new; there are some limitations and there may be some disruptions as we work on it in future.
You will often want to know when a message has been posted on your Cbox while you have been away from the chat. Today on Android smartphones and tablets using Chrome browser, and for Chrome on the desktop, it's possible to subscribe for push notifications for Cbox messages.
This feature is only available to paid Cboxes, at your Quick Link, and for technical reasons it's only available when the page is loaded over SSL/TLS. Your browser address bar should start
Note: If you accidentally click "deny" to the browser permission request, you will need to reset your browser's privacy settings: in Chrome, delete the Cbox entry at
chrome://settings/content under "Notifications" -> "Manage exceptions..."
If you see the bell icon at the top right, you are all set: click or tap the bell to subscribe. The first time you do this, your browser will ask permission to send you notifications on behalf of Cbox. Once we have subscribed you, the bell icon will change — you can click it again to unsubscribe from this Cbox.
Once you are subscribed for notifications, you will receive messages in your device's notification bar whenever new messages are posted to your Cbox. This will work even if the tab is closed. On desktop, Chrome may need to be running but you will not need to have Cbox open in any window.
You can have multiple subscriptions for different Cboxes and you will receive notifications for each. We combine notifications for channels and also rate-limit them to minimize potential disruption.
We are looking forward rolling this important feature out to more browsers and devices in future. Your feedback is invaluable during this process — let us know what you think.
Microphone brings voice notes to your Cbox. Users will see a microphone symbol below the message input box, which they can press and hold to record a note. The note is then posted into their message using regular boxcode.
On the first tap of the button, the browser will request permission to use the device microphone. The user must Accept this request the first time. On future visits, the permission should be preserved.
This feature makes use of recent browser technologies. As such it requires a modern browser such as Chrome. It will work on Android smartphones as well as desktops.
Importantly, you must have SSL (HTTPS) enabled both in your Cbox and your site. If your site does not support HTTPS, then you will still be able to use this feature at your Quick Link, but you will receive an error from it on your embedded Cbox.
We recommend using this feature in conjunction with a Moderated Cbox. This way, you or a moderator has to give explicit voice permission to users before they are able to post messages (and also therefore, voice notes.) In other respects, voice notes are just like other messages with media in them.
After enabling the feature, you may need to increase your Cbox form height. Otherwise, the button might be cut off and not be fully visible in your Cbox.
Visit this page, and enter your email address to have your details sent to you. Alternatively, you can enter your Cbox account name or your embed code, and we will send a reset link to the email address we have on record.
If you do not receive the login details you expect via email, you can contact us. Under some circumstances we are able to recover a lost account.
The ActiveX prompt appears in very old versions of Internet Explorer if the security level setting is high. Cbox uses ActiveX in some versions of IE for refreshing and posting. However your Cbox will function fine without ActiveX if you choose to disable it. To disable the dialog, follow these steps:
- Select Tools -> Internet Options from the menu.
- Choose the Security tab.
- If the Default Level button is not disabled, click it.
- Set the Security level slider to Medium.
If that does not work, or you have set up a Custom Level, click the Custom Level button and ensure that "Run ActiveX controls and plugins" and "Script ActiveX controls marked safe for scripting" are both set to Enabled.