Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
Cbox Premium and Pro allow you to customize the four built-in usergroup name colours at your Themes page. The group colours you can specify are Normal, Registered, Moderator, and Admin. These correspond to the user types at your Users page.
In addition, you can use Filtering rules to specify unique styles for selected names, including unregistered ones. To do this, add rules as follows, one per line:
In the above example "jacob" is the name of the user. You can change the colour to any valid HTML colour name or hex code. You will need to have boxcode enabled in order for this to work.
The option "Enable site whitelist" at your Publish page will prevent other websites from displaying your Cbox to their visitors.
When using this option, ensure the web address we have on record (also on that page) is the simplest possible address for your site. For example you should generally not include the "www." part nor any trailing path, like "/index.html".
Creating a Cbox is quick, easy, and free. Simply visit this page, and fill in the form. Your Cbox will be created instantly, and you will be able to get started right away.
By default, Cboxes embedded on MyLeague.com are integrated with your MyLeague userbase. This disables the "name" and "email / url" boxes on your Cbox, and automatically assigns usernames and avatars to members who are signed in on MyLeague. Non-members and members who have not signed in are given the name "Guest."
If you would prefer to use Cbox's built-in user features, so that your visitors must specify their names themselves, you can do that by choosing a different Cbox code variation — choose "Inline (default)". Then a new embed code will appear, which you will need to copy-and-paste over your old Cbox code in your MyLeague page.
Then Save and refresh your page and you should see the "name" box on your Cbox. You will now have access to all User and Access Control features.
When you ban a user in your Cbox by clicking the [o] ban button, or at your Messages page, Cbox will ban the name as well as the IP address.
You can also prevent a name from being used by reserving it. To reserve a name, register it at the Users page, without a password. Nobody will be able to log in with this name. If it is already registered, delete the name and re-register it with a blank password.