Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

You can change your Cbox account control panel password at the Account details section of your control panel.

If you can't remember your current password you can request a new one at this page.

To change the password of a registered name on your Cbox, you will need to delete the registered name in question at the Users page of your control panel, and then re-register the user or allow the user to register again.

This is normal for Cboxes that do not have many messages. The scroll bar will appear when it's required. If you want to force it to appear always, you can edit CSS, adding the following:

body {overflow: scroll;}

This is usually caused by the Lock option in your Control panel. Click the "Unlock" button to return your Cbox to normal.

If your Cbox says it is expired, it will need to be renewed. After renewal it will be unlocked automatically.

When you renew your service with us, your paid term is extended by the additional time that you purchase, regardless of the remaining credit. This means you never lose any time. For example, if your term ends on 21 September, but you renew early, purchasing 12 months in July, then your term is extended to 21 September next year.

Upgrading Premium to Pro

When you upgrade from Premium to Pro, your credit is reset for the new plan. Remaining Premium credit is however held on your account, and if you have sufficient credit, you can contact us to request a pro-rated conversion after your upgrade.

We've recently launched a new version of Cbox with an entirely new interface. By going back to the basics and building a modern UI, we have created a more flexible, accessible platform to support future development.

Some of the things that have been improved in the new Cbox:

1. Mobile responsiveness. We've enlarged the buttons and done away with popups; overlays keep all functions in the Cbox itself.
2. Message history. Simply scroll back to load older messages.
3. Registration and login. It's clearer and quicker to register a name and log in with it.
4. Avatars. Users can upload pictures from within Cbox. No need to copy-paste URLs.
5. Themes. The new Cbox supports more fonts and more colour options.
6. Embedding. The embed code has been simplified to support more platforms.

Migrating to V10

If you already have an older Cbox, you can get the latest version by creating a new Cbox on your account. While it's not possible to transfer your data and settings automatically, we can transfer any paid credit balance if you decide to switch over to your new Cbox: simply contact us to request a transfer.