Help & Support
Our help database contains answers to most of the common questions regarding our products. Type your question or keywords below to search the database. If you are unable to find what you are looking for, contact us, and we will do our best to assist you.
This is the message that shows when your Cbox is accessed from an address other than the one specified at your Publish page, when you have the option "Allow access only at this address" enabled.
A common reason for this to happen is that you have entered an address that is more specific than it needs to be – for example, including the "www." at the beginning when your visitors don't need to include that to reach your website. Most of the time "mysite.com" works just as well as "www.mysite.com", but if you have specified "www.mysite.com" as the only address to allow access at, then Cbox will show an error when you arrive at your site via "mysite.com".
The solution is to simplify the address so it covers all the legitimate routes to your page, or turn off the option "Allow access only at this address."