Help & Support

What happens when my Cbox goes over its messages limit?

We don't automatically throttle or curtail access to Cboxes that go over their respective views per day or messages per day limits. There is no need to police activity levels or to expect disruption simply because your Cbox is popular.

However, our resources are shared between all customers. In the event that we experience temporary overloading, we may need to take emergency action in order to ensure service continuity for as many users as possible. In order to meet demand under overload conditions, Cboxes that are furthest over their limits may be subject to increased latency and/or interruptions until load normalizes again.

For this reason, we advise that if your Cbox consistently exceeds the daily views/messages thresholds, you upgrade to a plan with higher capacity, or contact us if you are unsure of your requirements.

Your Cbox is also limited in the total number of messages it can store. When you reach this limit, the oldest messages are removed from the public history. If you have a paid plan, you can still retrieve messages up to three months old via your archive page.

Last updated 17 July 2016

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