Help & Support
Our help database contains answers to most of the common questions regarding our products. Type your question or keywords below to search the database. If you are unable
to find what you are looking for, contact us, and we will do our best to assist you.
Top searches
A: Your Cbox HTML code is
available here. This is what you need to install your Cbox on your website.
A: Once you have
signed up for a Cbox, log in, and go to the
Quick Setup page of your control panel.
Simply follow the steps on that page. If you are trying to install Cbox on a Xanga.com website, be sure to tick "Using Xanga", if it isn't already.
If you install your Cbox and all you see is code, or nothing at all, your host may be stripping out or neutralizing the HTML iframe tags that Cbox needs. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean editing the template, or switching your editor from text to HTML mode.
Remember that you always have the option of posting your Cbox Quick Link instead – get it from the left-hand bar of your control panel. It's just a link, so it will work anywhere. And be sure to ask your host to start supporting Cbox!
A:
Go to the style page of your control panel. You get full control over the fonts and colours of your Cbox, and it's just a matter of pointing and clicking. Or choose one of our presets to quickly change colours.
If you have a Premium Cbox you can even edit CSS directly.
A: Visit the
Messages page of your control panel to delete messages individually or in batches. If you are a
Premium Cbox user, create a moderator account for yourself on your
Users page, and then log in at your Cbox to delete messages without having to visit the control panel at all.
A: Yes. On the
Colors & Fonts page of your control panel, simply delete the colour codes for the background ("BG") elements that you want to be transparent. You can then put an image behind the Cbox on your website and it will show through.
A:
The username that you log in with at the Cbox control panel is the same as your Quick Link. You can change your username at the Account details section of your control panel. This will also change your Quick Link.
If you have forgotten your username and are unable to log in, you can reset your password at this page.
A: Yes. You can create a
separate account (unique login) for each Cbox.
Be sure you are logged into the correct account before installing your Cbox (check the username in the top right of the page).
If you need a large number of message threads (or channels), consider upgrading to Premium Multithreaded. This service allows you to manage an unlimited number of threads on a single account – each thread is like a separate Cbox with its own conversation, but shares the users and settings on your account.
A: We offer the Basic Cbox service for free, but we also have the Premium Cbox which you can get by
upgrading your account.
Upgrading unlocks all the special features, like autorefresh, one-click delete and ban, and more, that make your cbox easier, faster, and more fun to use. See our feature comparison.
By upgrading you are paying for your place on our servers, so we don't need to display ads on your Cbox. You also help to support Cbox and keep development going!
A: These links and all other ads are removed automatically when you
upgrade your Cbox.
A:
If you have already tried recovering your password and it reported that your account could not be found, but you have found that you cannot create a new account with your username because it says it is already in use, then your account was probably deleted.
Cbox automatically deletes unused accounts after a couple of weeks, in order to keep the system running smoothly. If you signed up a while ago but never installed your Cbox, this may have happened to you.
You can go ahead and create a new account, but you'll need to choose a unique new username for it.
