Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

Paid Cboxes support Facebook authentication for user registration. You can enable this option at your Users page.

Facebook authentication makes it easy for users to register their names with your Cbox, because they do not have to enter or remember a separate password for Cbox. They tap the "profile" link and then the "Log in with Facebook" button. If they are already logged in with Facebook and have previously accepted the Cbox app connection, then they will be logged in without any further prompt.

Facebook authentication also makes it easier for you to control access to your Cbox, because bans against Facebook users will apply to their Facebook identity, not just their name or IP on your Cbox.

Cbox does not use its Facebook integration to post to users' feeds; we only ask permission to retrieve the user's name and email address, as well as basic public information that all Facebook apps receive. We may set the user's avatar on your Cbox to their Facebook profile picture by default, but they are free to change this.

By default, Cboxes embedded on MyLeague.com are integrated with your MyLeague userbase. This disables the "name" and "email / url" boxes on your Cbox, and automatically assigns usernames and avatars to members who are signed in on MyLeague. Non-members and members who have not signed in are given the name "Guest."

If you would prefer to use Cbox's built-in user features, so that your visitors must specify their names themselves, you can do that by choosing a different Cbox code variation — choose "Inline (default)". Then a new embed code will appear, which you will need to copy-and-paste over your old Cbox code in your MyLeague page.

Then Save and refresh your page and you should see the "name" box on your Cbox. You will now have access to all User and Access Control features.

Cbox provides a Theme editor that lets you adjust colours and font sizes. With a paid plan though, you get even more flexibility with our CSS editor.

Please note: Editing CSS is an advanced feature and requires some knowledge of the language. Improperly-formed CSS can make your Cbox unusable. You can find many useful CSS resources on the Web.

Some of the things you can do with custom CSS:

• Change colours and dimensions that aren't available in the theme editor.
• Add effects such as shadows, borders, and gradients.
• Change the layout of messages by adjusting positioning.
• Create custom classes for styling names and parts of messages, in conjunction with [class] boxcode and filtering.

Getting started

The class names and IDs that we use are relatively stable. However, while we always aim to minimize disruption, it is possible — due to new features or bugfixes, for example — that we have to change HTML in ways that require updating your CSS.

We recommend using your browser's built-in development tools to assist you in finding the names of elements and classes to edit. Generally, you can right-click on an element in your Cbox, and select "Inspect".

In the new version of Cbox, the CSS you enter in your editor is appended to the base CSS. This means you do not have to copy any classes or properties that you are not editing. For example, to make avatars round, simply use:

.pic {
    border-radius: 50%;
}

Notice that the other properties, such as width and height, are not affected by this CSS. Any properties that are bound to the basic theme editor can still be edited that way. We strongly recommend this approach — rather than copying the base CSS and then editing it — for both performance and maintainability reasons.

More examples

By default a star icon appears after mod/admin names. You can change or remove that:

.msg.Adm .nme:after, .usr.Adm .nme:after,
.msg.Mod .nme:after, .usr.Mod .nme:after {
    content: '';
}

You can use the :after pseudo-element to add text as well. This puts a colon after each name:

.msg .nme:after {
    content: ':';
}

You can also change the colour of mod/admin text or messages to distinguish them:

.msg.Adm {
    background: #FFEB3B;
    color: #000;
}

The following CSS will make the name and message run together without a line-break between them:

.msg .body {
    display: inline;
}

Certain buttons in the UI can safely be removed using CSS. For example, to remove the "pop out" button:

#btnPop {
    display: none;
}

You can use CSS to create a default profile picture:

.pic.Empty {
  background: url(https://cbox.im/i/zfqhv.c100.png) no-repeat center center;
  background-size: 100%;
}

You can take advantage of CSS's cascading nature to target different rules at the same element in different contexts. For example, to show rounded avatars in the users list, but hide them completely in messages, you could use a pair of rules:

.msg .pic {
    display: none;
}
.usr .pic {
    border-radius: 50%;
}

To change or remove the maximum height that Cbox restricts your emoticons to, you can use a rule like this:

.msg .emote {
    max-height: none;
}

The following rule makes message background colours alternate:

.msg:nth-of-type(2n) {
    background: #03A9F4;
}

With CSS you can influence browser functionality as well. The following CSS prevents users from being able to select text in messages:

.msg {
    user-select: none;
}

Custom classes

You can define your own classes to be used in conjunction with filters. Filters support boxcode, so you can apply colour that way. But for more flexibility, there's a special [class] boxcode that lets you use any CSS you want.

For example, this CSS rule targets a class called cc_glow.

.cc_glow {
    text-shadow: 0px 0px 3px #E91E63;
    font-size: 120%;
}

With the above CSS, the corresponding boxcode is [class=glow][/class].

So to use your CSS, you could add a filter rule like this:

hello:[class=glow]hello[/class]

With both the CSS and the filtering rule in place, simply typing hello in your Cbox should show glowing text.

You can also override existing boxcode rather than defining your own classes:

.msg .body s {
    text-decoration: none;
    opacity: 0.5;
}

The above modifies the [s][/s] boxcode which would normally produce a strikethrough. Instead it will produce translucent text. The .msg .body selectors are there to ensure only markup in messages is targeted.

Specificity

Sometimes you might find your edits don't appear to be overriding Cbox's base CSS. This can be due to CSS Specificity rules. You may need to add specificity by including more parts in your selectors. For example, to change the colour of the smilies/emoticons button, you can use:

form#frmMain button#btnSmilies {
    color: red;
}

Notice that while the form#frmMain part might seem redundant, it increases specificity sufficiently to override Cbox's base CSS. Alternatively, you can use the !important rule to achieve the same outcome.

While !important can make customization easier, we don't recommend using it, as it increases the likelihood of unintended side-effects.

button#btnSmilies {
    color: red !important;
}

Check that sound notification is enabled at the Settings page of your Control Panel.

If it is enabled, then you should see a volume control button in your Cbox. Clicking this will toggle through three levels. It will also play the sound on each click to confirm the level.

If you are using a custom sound, ensure that you have uploaded both OGG and MP3 versions of the file. Cbox chooses which one to load based on the browser's capabilities.

If you still cannot hear the sound, then there may be a problem with your browser or system. Please contact us for further assistance.

In the Date options in your control panel, there is a "Zone" setting. Click the [reset] link to have Cbox attempt to figure out the correct time zone based on your current clock time. If it's still not correct according to the example shown on that page, add or subtract 1 from the Zone number until the example time shown is correct. Your time zone may be negative or positive.

You can also change the "Date display" option to show relative timestamps — this way the clock time is not shown on your Cbox at all, but rather a relative time, such as "2 minutes ago".