Help & Support
Our help database contains answers to most of the common questions regarding our products. Type your question or keywords below to search the database. If you are unable
to find what you are looking for, contact us, and we will do our best to assist you.
Top searches
A: Your Cbox HTML code is
available here. This is what you need to install your Cbox on your website.
A: Once you have
signed up for a Cbox, log in, and go to the
Quick Setup page of your control panel.
Simply follow the steps on that page. If you are trying to install Cbox on a Xanga.com website, be sure to tick "Using Xanga", if it isn't already.
Unfortunately, some web hosts don't support Cbox (including MySpace, Friendster, and others). If you install your Cbox and all you see is code, or nothing at all, your host may not be allowing the HTML code that Cbox needs.
Remember that you always have the option of posting your Cbox Quick Link instead – get it from the left-hand bar of your control panel. It's just a link, so it will work anywhere. And be sure to ask your host to start supporting Cbox!
A: Go to the
style page of your control panel. You get full control over the fonts and colours of your Cbox, and it's just a matter of pointing and clicking. There's also a colour picker you can pop up to get colour codes, and if you have a Premium Cbox you can even enter your own CSS on the Advanced Edit tab.
A: Visit the
Messages page of your control panel to delete messages individually or in batches. If you are a
Premium Cbox user, create a moderator account for yourself on your
Users page, and then log in at your Cbox to delete messages without having to visit the control panel at all.
A: Yes. On the
Colors & Fonts page of your control panel, simply delete the colour codes for the background ("BG") elements that you want to be transparent. You can then put an image behind the Cbox on your website and it will show through.
A: Currently we don't require that you activate your account before you can use it, but you should still receive an email when you sign up, within a few hours.
Double-check that your address is correct on your account info page. Also be sure that our email hasn't been put in a junk mail box by accident.
A:
We have a special code for Cboxes on MyLeague which includes automatic username integration. This disables the "name" and "email / url" boxes on your Cbox, and automatically assigns usernames and avatars to members who are signed in on MyLeague. Non-members and members who have not signed in are given the name "Guest."
If you would prefer to use Cbox's built-in user features, so that your visitors must specify their names themselves, you can do that by choosing a different HTML code. First, in the drop-down list where it says "I'm installing on," select the option "General." Then a new HTML code will appear, which you must copy-and-paste over the existing Cbox code in your MyLeague page.
Then Save and refresh your page and you should see the "name" box on your Cbox.
A:
The most common cause is a mistake in the address: check your Quick Link matches your Cbox username. Click the "Get your quick link" link on your Publish page to confirm it.
If the address is correct then the error is probably due to the option "Allow access only at this address" being enabled on your Publish page.
This option restricts access to your Cbox to pages belonging to the website you specify on the Publish page. Accordingly, it disables the Quick Link. For some users this is desirable, but if you want your Quick Link available simply disable the option.
A: You can have as many Cboxes as you need, within reason. You will need a
separate account (unique username) for each Cbox. It makes sense to use the same email address for each account because that way password reminders and other notices from Cbox are consolidated and sent once.
Be sure you are logged into the correct account before installing your Cbox (check the username in the top right of the page).
You will not be able to place more than one Cbox on a single web page, for technical reasons.
A: If you have a Premium Cbox, all your messages are archived. See the Archived Messages tab on the
Messages page of your control panel. Archives become available the next day, and will contain any deleted messages as well.
If you have a Basic Cbox, unfortunately we cannot help, since Basic Cboxes do not keep backups.
