Help & Support
Our help database contains answers to most of the common questions regarding our products. Type your question or keywords below to search the database. If you are unable
to find what you are looking for, contact us, and we will do our best to assist you.
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A: Your Cbox HTML code is
available here. This is what you need to install your Cbox on your website.
A: Once you have
signed up for a Cbox, log in, and go to the
Quick Setup page of your control panel.
Simply follow the steps on that page. If you are trying to install Cbox on a Xanga.com website, be sure to tick "Using Xanga", if it isn't already.
Unfortunately, some web hosts don't support Cbox (including MySpace, Friendster, and others). If you install your Cbox and all you see is code, or nothing at all, your host may not be allowing the HTML code that Cbox needs.
Remember that you always have the option of posting your Cbox Quick Link instead – get it from the left-hand bar of your control panel. It's just a link, so it will work anywhere. And be sure to ask your host to start supporting Cbox!
A:
Go to the style page of your control panel. You get full control over the fonts and colours of your Cbox, and it's just a matter of pointing and clicking. Or choose one of our presets to quickly change colours.
If you have a Premium Cbox you can even edit CSS directly.
A: Visit the
Messages page of your control panel to delete messages individually or in batches. If you are a
Premium Cbox user, create a moderator account for yourself on your
Users page, and then log in at your Cbox to delete messages without having to visit the control panel at all.
A: Yes. On the
Colors & Fonts page of your control panel, simply delete the colour codes for the background ("BG") elements that you want to be transparent. You can then put an image behind the Cbox on your website and it will show through.
A: This means that your Premium Cbox has reached its expiry date and will need to be renewed in order to continue accepting messages. Renewal is simple – it's the same process as when you originally upgraded it,
at this page.
A:
The username that you log in with at the Cbox control panel is the same as your Quick Link. You can change your username at the Account details section of your control panel. This will also change your Quick Link.
If you have forgotten your username and are unable to log in, you can reset your password at this page.
A:
The option "Allow access only at this address" at your Publish page will prevent other websites from displaying your Cbox to their visitors. It also disables your Quick Link.
When using this option, ensure the web address we have on record (also on that page) is the simplest possible address for your site. For example you should generally not include the "www." part or any trailing path, like "/index.html".
A: The ActiveX prompt appears if your Internet Explorer security level is set too high. To disable the dialog, follow these steps:
- Select Tools -> Internet Options from the menu.
- Choose the Security tab.
- If the Default Level button is not disabled, click it.
- Set the Security level slider to Medium.
If that does not work, or you have set up a Custom Level, click the Custom Level button and ensure that "Run ActiveX controls and plugins" and "Script ActiveX controls marked safe for scripting" are both set to Enabled.
Cbox uses ActiveX in some versions of IE for refreshing and posting. However your Cbox will function fine without ActiveX if you choose to disable it.
A: You can have as many Cboxes as you need, within reason. You will need a
separate account (unique username) for each Cbox. It makes sense to use the same email address for each account because that way password reminders and other notices from Cbox are consolidated and sent once.
Be sure you are logged into the correct account before installing your Cbox (check the username in the top right of the page).
You will not be able to place more than one Cbox on a single web page, for technical reasons.
