Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

If Cbox does not remember your user name between visits, your browser's privacy settings may be preventing Cbox from storing this information.

Some browsers have a setting specifically to block third-party cookies or site data. When Cbox is embedded on a site, it is considered a third-party content source from the visitor's perspective, and this preference will apply.

You can usually configure an exception for Cbox in your browser's privacy settings. Use *.cbox.ws as the address.

If you have set up an exception for Cbox or configured your browser to allow third-party storage, and Cbox still forgets your name, then the problem may be a browser extension instead. To test this, disable all extensions in your browser, and if that fixes the problem, re-enable them one by one until the problem returns. This last extension will need to be configured with an exception for Cbox, as above.

If you are a Cbox administrator or owner then you can delete users' data via the control panel. In particular, you can delete messages permanently at here and remove registered user names here.

If you are a Cbox user then you can request the owner or administrator of the Cbox that you have participated in to remove your data.

You can also request a manual data deletion by contacting us, including a reference to your account. We may require that you provide additional information to authenticate you as the account owner.

We've recently launched a new version of Cbox with an entirely new interface. By going back to the basics and building a modern UI, we have created a more flexible, accessible platform to support future development.

Some of the things that have been improved in the new Cbox:

1. Mobile responsiveness. We've enlarged the buttons and done away with popups; overlays keep all functions in the Cbox itself.
2. Message history. Simply scroll back to load older messages.
3. Registration and login. It's clearer and quicker to register a name and log in with it.
4. Avatars. Users can upload pictures from within Cbox. No need to copy-paste URLs.
5. Themes. The new Cbox supports more fonts and more colour options.
6. Embedding. The embed code has been simplified to support more platforms.

Migrating to V10

If you already have an older Cbox, you can get the latest version by creating a new Cbox on your account. While it's not possible to transfer your data and settings automatically, we can transfer any paid credit balance if you decide to switch over to your new Cbox: simply contact us to request a transfer.

When you ban a user in your Cbox by clicking the [o] ban button, or at your Messages page, Cbox will ban the name as well as the IP address.

You can also prevent a name from being used by reserving it. To reserve a name, register it at the Users page, without a password. Nobody will be able to log in with this name. If it is already registered, delete the name and re-register it with a blank password.

You can set your preferred language at your control panel. This will change the language that your Cbox is displayed in, providing that we have a translation for that language. The Cbox website and control panel is only available in English.

If you would like to provide a translation for Cbox for your language, please contact us.