Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

Yes – Cbox is delivered over HTTPS by default.

If you are using an older version of the embed code, you may need to modify it slightly to ensure your Cbox is delivered over HTTPS. Simply replace the instances of src="http://..." with src="https://...".

If you are using Cbox over SSL, it's possible to get mixed-content warnings if you have any third-party resources on your Cbox that are not delivered over HTTPS – for example, user avatars, emoticons, or notification sound effects. These URLs should start with https:// or // to avoid warnings. Warnings will generally not interfere with functionality, but they may cause your browser's security indicator (often a padlock icon) to change.

We've recently launched a new version of Cbox with an entirely new interface. By going back to the basics and building a modern UI, we have created a more flexible, accessible platform to support future development.

Some of the things that have been improved in the new Cbox:

1. Mobile responsiveness. We've enlarged the buttons and done away with popups; overlays keep all functions in the Cbox itself.
2. Message history. Simply scroll back to load older messages.
3. Registration and login. It's clearer and quicker to register a name and log in with it.
4. Avatars. Users can upload pictures from within Cbox. No need to copy-paste URLs.
5. Themes. The new Cbox supports more fonts and more colour options.
6. Embedding. The embed code has been simplified to support more platforms.

Migrating to V10

If you already have an older Cbox, you can get the latest version by creating a new Cbox on your account. While it's not possible to transfer your data and settings automatically, we can transfer any paid credit balance if you decide to switch over to your new Cbox: simply contact us to request a transfer.

You can change your Cbox's size on the Layout page of your control panel. Simply change the values for width and height, and then save your changes. You will then be informed that your code has been updated — go to your Publish page to get your new code, to reinstall your Cbox on your website.

If the message input area in your Cbox looks wrong, or cut off, you may need to increase the "Form height" setting, also at your Layout page.

Your Cbox does not in fact have to be a fixed size. You can edit your embed code directly to introduce relative widths and heights.

In the Date options in your control panel, there is a "Zone" setting. Click the [reset] link to have Cbox attempt to figure out the correct time zone based on your current clock time. If it's still not correct according to the example shown on that page, add or subtract 1 from the Zone number until the example time shown is correct. Your time zone may be negative or positive.

You can also change the "Date display" option to show relative timestamps — this way the clock time is not shown on your Cbox at all, but rather a relative time, such as "2 minutes ago".

You can enable avatars for your Cbox at your Posting options page (under "Message options").

Once enabled, your users can upload their chosen images to any image hosting provider, and then enter the link to them in the email / url input box of your Cbox. Any URL ending .gif, .jpg or .png will be accepted.

Note that if you are accessing your Cbox over HTTPS, then your users' avatars will need to be hosted at a provider that supports HTTPS; otherwise, the browser will not show them.

Avatars will be resized by the browser. You can change the size of avatars with Premium Cbox by editing the CSS. The class that controls avatars is called .pic. Edit the width and height properties to change the dimensions.

To integrate avatars with your user system, see Extended Integration at your User Integration page.