Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
Cbox can display a status message showing who is currently typing a message in your Cbox. This feature is available to Premium and Pro Cboxes. Enable it in settings from the display users online drop-down.
There are a number of factors that can account for a difference in the number of users shown as online, even if your tracker code is placed on exactly the same pages as your Cbox.
One reason for count inaccuracy is that it's often impossible to get positive confirmation that a visitor has left the page. Cbox applies a fixed timeout of three minutes to each session, after which the user is considered offline. A tracker with a longer timeout may show a larger number of visitors online. Cbox also does not require a user to keep interacting to be considered online (they will be marked as idle instead). A tracker that shows only active users may have a lower count.
Cbox counts users differently depending depending on whether they are named or not. A named user in general is one who has previously interacted with your Cbox, for example by posting a message in it. All other visitors are considered to be anonymous guests. To maximize the privacy of your visitors, Cbox does not send cookies or other tracking information to anonymous visitors' browsers, and instead uses a passive IP-based method to count them. This can cause inaccuracy in the anonymous-guest component of your total. If multiple anonymous visitors share an IP address behind the same NAT device, for example, then they will be undercounted; if their IP address is changing frequently, they may be overcounted.
Recognized, named users are tracked more precisely, and will only be counted once, regardless of how many tabs or devices they are using your Cbox in.
This may be caused by the Google toolbar's AutoFill feature. You can turn this feature off. First open the toolbar options page (click the "G" icon in the search bar and select "Manage..." from the drop-down list).
For older versions, click the More tab, and then under "Extras", untick the "Automatically highlight fields that AutoFill can fill" option. Newer versions just require that you untick the Autofill box on the Browsing tab, and still newer versions have the AutoFill option on the Features tab.
Firefox from version 72 includes an Enhanced Tracking Protection feature that is now enabled by default. This feature misidentifies Cbox as a "fingerprinter" or "tracker" service and blocks it on third party sites, including your own site if you have embedded your Cbox there.
Cbox has notified the list provider and has requested removal, and we are awaiting resolution. We are unfortunately not able to provide a timeline for when this will happen.
If you have a Premium or Pro Cbox, you can create a moderator account for yourself here, and then ban people with one click while logged in to your Cbox. You will see [x][o] links next to each message. Clicking the [o] will ban that user.
Alternatively, go to your Messages page, select a message from the user you want to ban, and click the "Ban" link.
Your Blocked users page lists the bans currently in force. To unban someone, select the ban and click "Unban". Bans that show as "expired" will be cleared within a few minutes.