Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
Microphone brings voice notes to your Cbox. Users will see a microphone symbol below the message input box, which they can press and hold to record a note. The note is then posted into their message using regular boxcode.
On the first tap of the button, the browser will request permission to use the device microphone. The user must Accept this request the first time. On future visits, the permission should be preserved.
This feature makes use of recent browser technologies. As such it requires a modern browser such as Chrome. It will work on Android smartphones as well as desktops.
Importantly, you must have SSL (HTTPS) enabled both in your Cbox and your site. If your site does not support HTTPS, then you will still be able to use this feature at your Quick Link, but you will receive an error from it on your embedded Cbox.
We recommend using this feature in conjunction with a Moderated Cbox. This way, you or a moderator has to give explicit voice permission to users before they are able to post messages (and also therefore, voice notes.) In other respects, voice notes are just like other messages with media in them.
After enabling the feature, you may need to increase your Cbox form height. Otherwise, the button might be cut off and not be fully visible in your Cbox.
If you are a paid customer with a recurring payment profile (or subscription) at PayPal, then you can cancel it at any time. Your Cbox will not automatically be closed and if you have remaining credit it will continue to work. You will be able to upgrade or renew again manually — this is useful if you want to switch to a longer term.
Cancel an active payment profile with the following steps:
- Go to PayPal.com and sign in.
- Go to "Activity" for your transaction history.
- Search for the email address "email@example.com".
- You should see your latest payment to Cbox. Click to view its details.
- Locate the link to the profile or subscription on the payment details page.
- From the recurring profile details, you will be able to cancel your subscription.
If you do not see a link to the profile or subscription from the payment details page, then it may have been a one-off payment with no associated automatic billing.
Cbox Premium and Pro allow you to customize the four built-in usergroup name colours at your Themes page. The group colours you can specify are Normal, Registered, Moderator, and Admin. These correspond to the user types at your Users page.
In addition, you can use Filtering rules to specify unique styles for selected names, including unregistered ones. To do this, add rules as follows, one per line:
In the above example "jacob" is the name of the user. You can change the colour to any valid HTML colour name or hex code. You will need to have boxcode enabled in order for this to work.
Creating a Cbox is quick, easy, and free. Simply visit this page, and fill in the form. Your Cbox will be created instantly, and you will be able to get started right away.
There are a number of commands you can enter in your Cbox to perform actions that would otherwise require a tap or click, or that are not available through other means.
Note that commands are not formally supported by Cbox, and are liable to change, or not to function, at any time.
Enter commands as if they were messages in your Cbox:
- //debug [watch] — shows debugging information.
- //reload [clean] — refreshes the Cbox iframe. Enter //reload clean to clear local data. (This will log you out and reset preferences.)
- //ignore joe — ignore the user joe. Leave out the name to get a list of currently-ignored users. Repeat the command with an ignored name to un-ignore that person.
- //pm mary hello! — sends hello! to the user called mary. (Requires private messaging to be enabled.)
- //colors — open a colour palette to change your message text colour (requires boxcode to be enabled.)
- //tetris, //sudoku, //wordsearch game-id — for wordsearch, invite another user to enter the same command, with the same game-id, to join your game.