Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

By default, Cboxes embedded on MyLeague.com are integrated with your MyLeague userbase. This disables the "name" and "email / url" boxes on your Cbox, and automatically assigns usernames and avatars to members who are signed in on MyLeague. Non-members and members who have not signed in are given the name "Guest."

If you would prefer to use Cbox's built-in user features, so that your visitors must specify their names themselves, you can do that by choosing a different Cbox code variation — choose "Inline (default)". Then a new embed code will appear, which you will need to copy-and-paste over your old Cbox code in your MyLeague page.

Then Save and refresh your page and you should see the "name" box on your Cbox. You will now have access to all User and Access Control features.

We have a free plan, which will always be free, but it does not offer the full complement of features available with Cbox. Our paid plans come with plenty of good reasons to upgrade.

Cbox can display a status message showing who is currently typing a message in your Cbox. This feature is available to Premium and Pro Cboxes. Enable it in settings from the display users online drop-down.

Visit this page, and enter your email address to have your details sent to you. Alternatively, you can enter your Cbox account name or your embed code, and we will send a reset link to the email address we have on record.

If you do not receive the login details you expect via email, you can contact us. Under some circumstances we are able to recover a lost account.

Microphone brings voice notes to your Cbox. Users will see a microphone symbol below the message input box, which they can press and hold to record a note. The note is then posted into their message using regular boxcode.

On the first tap of the button, the browser will request permission to use the device microphone. The user must Accept this request the first time. On future visits, the permission should be preserved.

Compatibility

This feature makes use of recent browser technologies. As such it requires a modern browser such as Chrome. It will work on Android smartphones as well as desktops.

Importantly, you must have SSL (HTTPS) enabled both in your Cbox and your site. If your site does not support HTTPS, then you will still be able to use this feature at your Quick Link, but you will receive an error from it on your embedded Cbox.

Security

We recommend using this feature in conjunction with a Moderated Cbox. This way, you or a moderator has to give explicit voice permission to users before they are able to post messages (and also therefore, voice notes.) In other respects, voice notes are just like other messages with media in them.

Installation

After enabling the feature, you may need to increase your Cbox form height. Otherwise, the button might be cut off and not be fully visible in your Cbox.