Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
First try recovering your password. If your account is not found or you do not receive the email, the account may have been closed.
Cbox reserves account names for some time after an account is closed. If you want to use the same account name, we can sometimes assist if you contact us.
Yes. This will work if they are different Cboxes. If you want to show the same Cbox more than once on the page, you will need to make a small change to the embed code for each additional embed.
In your Cbox embed code you will see something like
name="cboxmainA-123456" id="cboxmainA-123456" — this uniquely identifies the Cbox so that its frames can communicate with each other. The
A-123456 part appears four times in total in the standard embed code. Edit it, simply adding a dash and a serial number, to make it
A-123456-2, for example.
We don't automatically throttle or curtail access to Cboxes that go over their respective views per day or messages per day limits. There is no need to police activity levels or to expect disruption simply because your Cbox is popular.
However, our resources are shared between all customers. In the event that we experience temporary overloading, we may need to take emergency action in order to ensure service continuity for as many users as possible. In order to meet demand under overload conditions, Cboxes that are furthest over their limits may be subject to increased latency and/or interruptions until load normalizes again.
For this reason, we advise that if your Cbox consistently exceeds the daily views/messages thresholds, you upgrade to a plan with higher capacity, or contact us if you are unsure of your requirements.
Your Cbox is also limited in the total number of messages it can store. When you reach this limit, the oldest messages are removed from the public history. If you have a paid plan, you can still retrieve messages up to three months old via your archive page.
Cbox can display a status message showing who is currently typing a message in your Cbox. This feature is available to Premium and Pro Cboxes. Enable it in settings from the display users online drop-down.
Check that your Quick Link is enabled at your Publish page, and confirm that you have the correct URL for it.