Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

Check that sound notification is enabled at the Settings page of your Control Panel.

If it is enabled, then you should see a volume control button in your Cbox. Clicking this will toggle through three levels. It will also play the sound on each click to confirm the level.

If you are using a custom sound, ensure that you have uploaded both OGG and MP3 versions of the file. Cbox chooses which one to load based on the browser's capabilities.

If you still cannot hear the sound, then there may be a problem with your browser or system. Please contact us for further assistance.

The ActiveX prompt appears in very old versions of Internet Explorer if the security level setting is high. Cbox uses ActiveX in some versions of IE for refreshing and posting. However your Cbox will function fine without ActiveX if you choose to disable it. To disable the dialog, follow these steps:

1. Select Tools -> Internet Options from the menu.
2. Choose the Security tab.
3. If the Default Level button is not disabled, click it.
4. Set the Security level slider to Medium.

If that does not work, or you have set up a Custom Level, click the Custom Level button and ensure that "Run ActiveX controls and plugins" and "Script ActiveX controls marked safe for scripting" are both set to Enabled.

If you are a Cbox administrator or owner then you can delete users' data via the control panel. In particular, you can delete messages permanently at here and remove registered user names here.

If you are a Cbox user then you can request the owner or administrator of the Cbox that you have participated in to remove your data.

You can also request a manual data deletion by contacting us, including a reference to your account. We may require that you provide additional information to authenticate you as the account owner.

Cbox can display a status message showing who is currently typing a message in your Cbox. This feature is available to Premium and Pro Cboxes. Enable it in settings from the display users online drop-down.

Cbox cannot identify your visitors, but we do record IP addresses. Your Messages page makes them available to you, and you can also ban people from posting in your Cbox from that page.