Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
In the Date options in your control panel, there is a "Zone" setting. Click the [reset] link to have Cbox attempt to figure out the correct time zone based on your current clock time. If it's still not correct according to the example shown on that page, add or subtract 1 from the Zone number until the example time shown is correct. Your time zone may be negative or positive.
You can also change the "Date display" option to show relative timestamps — this way the clock time is not shown on your Cbox at all, but rather a relative time, such as "2 minutes ago".
We don't automatically throttle or curtail access to Cboxes that go over their respective views per day or messages per day limits. There is no need to police activity levels or to expect disruption simply because your Cbox is popular.
However, our resources are shared between all customers. In the event that we experience temporary overloading, we may need to take emergency action in order to ensure service continuity for as many users as possible. In order to meet demand under overload conditions, Cboxes that are furthest over their limits may be subject to increased latency and/or interruptions until load normalizes again.
For this reason, we advise that if your Cbox consistently exceeds the daily views/messages thresholds, you upgrade to a plan with higher capacity, or contact us if you are unsure of your requirements.
Your Cbox is also limited in the total number of messages it can store. When you reach this limit, the oldest messages are removed from the public history. If you have a paid plan, you can still retrieve messages up to three months old via your archive page.
You can set your preferred language at your control panel. This will change the language that your Cbox is displayed in, providing that we have a translation for that language. The Cbox website and control panel is only available in English.
If you would like to provide a translation for Cbox for your language, please contact us.
You can enable avatars for your Cbox at your Posting options page (under "Message options").
Once enabled, your users can upload their chosen images to any image hosting provider, and then enter the link to them in the email / url input box of your Cbox. Any URL ending .gif, .jpg or .png will be accepted.
Note that if you are accessing your Cbox over HTTPS, then your users' avatars will need to be hosted at a provider that supports HTTPS; otherwise, the browser will not show them.
Avatars will be resized by the browser. You can change the size of avatars with Premium Cbox by editing the CSS. The class that controls avatars is called
.pic. Edit the
height properties to change the dimensions.
To integrate avatars with your user system, see Extended Integration at your User Integration page.
Cbox has traditionally supported HTML in filters and sticky messages for paid accounts. For security reasons this option is not enabled by default. Furthermore, in HTML mode, some other features of Cbox may be limited or disabled.
If HTML mode is disabled on your Cbox, then you can add markup and colour to your filters and stickies using boxcode, which supports a range of HTML-like tags.
If you are currently using HTML mode, we strongly recommend disabling it and using boxcode instead — this will help to ensure that your Cbox is as secure as possible and compatible with all features.