Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

If you have lost your username or password, visit this page, enter your email address, and you will be sent an email with a link that you can follow to reset your login.

If you do not receive the login details you expect via email, or if you have lost access to your email address, you can contact us. Under some circumstances we are able to recover a lost account.

First try recovering your password. If your account is not found or you do not receive the email, the account may have been closed.

Cbox reserves account names for some time after an account is closed. If you want to use the same account name, we can sometimes assist if you contact us.

Yes, you can have as many as you like! Create a separate account for each Cbox. You will need a unique account name for each, but we recommend using the same email address.

If you need a large number of Cboxes, you might want to be on our Cbox Pro plan. Cbox Pro supports channels, which are independent conversation threads. Each channel can be embedded or linked as if it were a separate Cbox, and will host a separate conversation. Channels share the same theme, settings and users, and you only need one control panel login to manage them.

Microphone brings voice notes to your Cbox. Users will see a microphone symbol below the message input box, which they can press and hold to record a note. The note is then posted into their message using regular boxcode.

On the first tap of the button, the browser will request permission to use the device microphone. The user must Accept this request the first time. On future visits, the permission should be preserved.

Compatibility

This feature makes use of recent browser technologies. As such it requires a modern browser such as Chrome. It will work on Android smartphones as well as desktops.

Importantly, you must have SSL (HTTPS) enabled both in your Cbox and your site. If your site does not support HTTPS, then you will still be able to use this feature at your Quick Link, but you will receive an error from it on your embedded Cbox.

Security

We recommend using this feature in conjunction with a Moderated Cbox. This way, you or a moderator has to give explicit voice permission to users before they are able to post messages (and also therefore, voice notes.) In other respects, voice notes are just like other messages with media in them.

Installation

After enabling the feature, you may need to increase your Cbox form height. Otherwise, the button might be cut off and not be fully visible in your Cbox.

The most likely reason for this is that it was delayed, or trapped by a spam filter. Check your spam folder in your email client. If emails from Cbox are repeatedly being marked as spam, try adding our addresses to your email client's address book.

It's also possible the email address we have on record for you is wrong. If you know your account details, log in and check your email address is correctly spelled.

Finally, you may want to contact us from another email address for further assistance.