Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
You can move your Cbox embed code around in your HTML to make your Cbox show up in a different place. You can also make it align to the centre or right side of the page, by editing the code a little.
Your code may include something like this:
position: relative; margin: 0 auto;
margin: 0 auto; to eliminate the centering. You can replace it with
float: left; or
float: right; to make your Cbox move to the left or right, respectively.
To move it up or down on your page, you'll need to move the code to a different part of your layout. If you have access to the HTML of your page but don't know HTML, test different places to see which works best.
Other code variations may have different position methods, but can usually be edited in CSS. For example, the "fixed button" code includes inline CSS which controls its position on the page.
This is the message that shows when your Cbox is accessed from an address other than the one specified at your Publish page, when you have the option "Allow access only at this address" enabled.
A common reason for this to happen is that you have entered an address that is more specific than it needs to be — for example, including the "www." at the beginning when your visitors don't need to include that to reach your website. Most of the time "mysite.com" works just as well as "www.mysite.com", but if you have specified "www.mysite.com" as the only address to allow access at, then Cbox will show an error when you arrive at your site via "mysite.com".
The solution is to simplify the address so it covers all the legitimate routes to your page, or turn off the option "Allow access only at this address."
First decide whether the messages appear to be automated, or coming from an individual user.
Cbox works hard to prevent automated spam from reaching your Cbox. However if you are having trouble with such spam, you can require all users to solve a CAPTCHA before posting, by changing your CAPTCHA setting to "Strict" at your Settings page.
For spam from an individual user, first try banning the user. At your Messages page, select the unwanted messages and click "Ban". With a paid Cbox, you can ban the user from within your Cbox by logging in as a mod user.
Abusive users may attempt to evade bans by accessing your Cbox from behind an anonymizing proxy, via a VPN, Tor, or similar service. With a Pro Cbox, you can enable "Auto-ban proxies" at your Settings. You can also enable "Strong bans" there, which makes bans more resilient against changing IP addresses. However, it also increases the risk of bans affecting other users.
You can also strengthen individual bans by selecting them in your Blocked users list and clicking "Strengthen". This "widens the net" on an IP ban. Note that this can prevent other users of the same ISP from accessing your Cbox, so you should ensure the duration is short on such bans.
If you have a Premium or Pro Cbox, you have more access control options. It's recommended to always enable the option "Users must be registered to post". Normally, you would also enable "Users can password-protect their names" so that they can register themselves; for more control, you can disable this option and register users manually.
You can also choose to disable new registrations temporarily to "lock down" your Cbox. Existing users will still be able to log in and post.
Finally, if you disable the option "Users can password-protect their names" you can still enable "Users can authenticate via Facebook" — now new users can join your Cbox via Facebook, but if they are banned then their Facebook identity is also blocked.
Some other things you can do if you experience recurring abuse of your Cbox:
- Place your Cbox in a members-only or private area of your site, such that users must log in to your site before they can see your Cbox.
- Implement User Integration (Cbox Pro), which ensures that only users who are registered on your own site can post.
- Configure and enable the Site whitelist (Premium and Pro). This prevents your Cbox embed code from being displayed on any other site.
- Delegate moderator authority (Premium and Pro) to trusted users who are able to monitor your Cbox during times you are not.
- Generate a new Security tag and republish your Cbox embed code. This revokes access for any user who may have a link to your Cbox but no longer has access to the page it is embedded on.
- Disable the Quick link. This will prevent users from being able to access your Cbox except via the page you have embedded it on.
Finally, if abuse continues, you should contact us. We want to keep all Cboxes free from spam and abuse, and will do what we can to assist.
You can hide the email/url box at your control panel. Note that this input is required if you have avatars enabled, but otherwise, you can disable it.
You can generate message archives at your control panel. These are records of the conversation in your Cbox including messages that were subsequently deleted or purged.
The format is tab-separated CSV, so you will be able to import the file into a spreadsheet or database system.
It's not currently possible to import message archives back into Cbox.