Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

Yes – Cbox is delivered over HTTPS by default.

If you are using an older version of the embed code, you may need to modify it slightly to ensure your Cbox is delivered over HTTPS. Simply replace the instances of src="http://..." with src="https://...".

If you are using Cbox over SSL, it's possible to get mixed-content warnings if you have any third-party resources on your Cbox that are not delivered over HTTPS – for example, user avatars, emoticons, or notification sound effects. These URLs should start with https:// or // to avoid warnings. Warnings will generally not interfere with functionality, but they may cause your browser's security indicator (often a padlock icon) to change.

When you ban a user in your Cbox by clicking the [o] ban button, or at your Messages page, Cbox will ban the name as well as the IP address.

You can also prevent a name from being used by reserving it. To reserve a name, register it at the Users page, without a password. Nobody will be able to log in with this name. If it is already registered, delete the name and re-register it with a blank password.

This is usually caused by the Lock option in your Control panel. Click the "Unlock" button to return your Cbox to normal.

If your Cbox says it is expired, it will need to be renewed. After renewal it will be unlocked automatically.

Moderation is available on paid Cboxes. Messages on a free Cbox can only be deleted via the control panel only.

You can create a mod or admin name at your Users page, either by selecting one of the existing registered names and clicking the "Mod" button, or by creating a new registered user with Moderator or Administrator status using the form on that page.

To log in with a mod/admin name on your Cbox, enter the name in the "name" box, click the "profile" link at the bottom-right, and then enter the password.

After successfully logging in, you should see [x] and [o] icons next to each message in your Cbox. Clicking the [x] deletes a message, while clicking [o] bans the user that posted the message.

Check that sound notification is enabled at the Settings page of your Control Panel.

If it is enabled, then you should see a volume control button in your Cbox. Clicking this will toggle through three levels. It will also play the sound on each click to confirm the level.

If you are using a custom sound, ensure that you have uploaded both OGG and MP3 versions of the file. Cbox chooses which one to load based on the browser's capabilities.

If you still cannot hear the sound, then there may be a problem with your browser or system. Please contact us for further assistance.