Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
I lost my Cbox embed code. Where can I get it?
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
How do I put my Cbox on my website?
Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
How do change my Cbox's style to go with my site's design?
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.
How do I delete messages?
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.
Can I make my Cbox transparent?
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
How can I prevent other websites from showing my Cbox?
The option "Enable site whitelist" at your Publish page will prevent other websites from displaying your Cbox to their visitors.
When using this option, ensure the web address we have on record (also on that page) is the simplest possible address for your site. For example you should generally not include the "www." part nor any trailing path, like "/index.html".
I deleted some messages by accident. Can I get them back?
Unfortunately deleted messages cannot be restored to your Cbox conversation history without re-posting them.
However, if you have a Premium or Pro Cbox, all your messages are archived, including messages that were deleted. You can generate a transcript from your archive at this page.
I can't log in. It says "Invalid username or password"
If you have lost your username or password, visit this page, enter your email address, and you will be sent an email with a link that you can follow to reset your login.
If you do not receive the login details you expect via email, or if you have lost access to your email address, you can contact us. Under some circumstances we are able to recover a lost account.
Getting error "L-connection" when attempting to post
The error message "L-connection" usually means that your network or internet connectivity is down.
However it may also be due to browser security policy relating to third-party iframes. In this case you may need to change your embed code to use HTTPS / SSL: locate your Cbox embed code in your site source, and where you find src="http://wwwX.cbox.ws..., substitute src="https://wwwX.cbox.ws....
How do I renew my Cbox?
Renewal is straightforward — it's the same process as for upgrading, at this page.
When you renew, your paid term is extended with the additional time that you purchase, and if you have any remaining credit, it is carried forward. So for example, if you have 20 days remaining, and you purchase an additional six months, you will have six months plus 20 days' credit after renewal.