Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

Paid Cboxes support Facebook authentication for user registration. You can enable this option at your Users page.

Facebook authentication makes it easy for users to register their names with your Cbox, because they do not have to enter or remember a separate password for Cbox. They tap the "profile" link and then the "Log in with Facebook" button. If they are already logged in with Facebook and have previously accepted the Cbox app connection, then they will be logged in without any further prompt.

Facebook authentication also makes it easier for you to control access to your Cbox, because bans against Facebook users will apply to their Facebook identity, not just their name or IP on your Cbox.

Cbox does not use its Facebook integration to post to users' feeds; we only ask permission to retrieve the user's name and email address, as well as basic public information that all Facebook apps receive. We may set the user's avatar on your Cbox to their Facebook profile picture by default, but they are free to change this.

The account name that you log in with at the Cbox control panel is also your Quick Link address. You can change your account name at the Account details page. This will change your Quick Link address at the same time.

If you have forgotten your account name and are unable to log in, you can reset your password at this page.

When you renew your service with us, your paid term is extended by the additional time that you purchase, regardless of the remaining credit. This means you never lose any time. For example, if your term ends on 21 September, but you renew early, purchasing 12 months in July, then your term is extended to 21 September next year.

Upgrading Premium to Pro

When you upgrade from Premium to Pro, your credit is reset for the new plan. Remaining Premium credit is however held on your account, and if you have sufficient credit, you can contact us to request a pro-rated conversion after your upgrade.

Your Cbox is not at its full potential unless you upgrade to a paid plan.

Upgrading unlocks features like user registration and moderation, private messaging, and priority support: things essential for getting the most out of your Cbox. See our product comparison.

We offer a 30-day money-back guarantee on all purchases, so if you aren't sure it'll be worth it, you have nothing to lose by finding out.

You can also upgrade for a friend – simply enter their Cbox account name on the upgrade page instead of your own.

Yes – Cbox is delivered over HTTPS by default.

If you are using an older version of the embed code, you may need to modify it slightly to ensure your Cbox is delivered over HTTPS. Simply replace the instances of src="http://..." with src="https://...".

If you are using Cbox over SSL, it's possible to get mixed-content warnings if you have any third-party resources on your Cbox that are not delivered over HTTPS – for example, user avatars, emoticons, or notification sound effects. These URLs should start with https:// or // to avoid warnings. Warnings will generally not interfere with functionality, but they may cause your browser's security indicator (often a padlock icon) to change.