Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
I lost my Cbox embed code. Where can I get it?
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
How do I put my Cbox on my website?
Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
How do change my Cbox's style to go with my site's design?
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.
How do I delete messages?
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.
Can I make my Cbox transparent?
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
How do I disable the email/url field?
You can hide the email/url box at your control panel. Note that this input is required if you have avatars enabled, but otherwise, you can disable it.
How do I remove the "cbox" or "Get a Cbox" link?
These links and all other ads are removed automatically when you upgrade your Cbox to a paid plan.
I didn't get an email I was expecting
The most likely reason for this is that it was delayed, or trapped by a spam filter. Check your spam folder in your email client. If emails from Cbox are repeatedly being marked as spam, try adding our addresses to your email client's address book.
It's also possible the email address we have on record for you is wrong. If you know your account details, log in and check your email address is correctly spelled.
Finally, you may want to contact us from another email address for further assistance.
Ban and kick: what's the difference?
When you ban a user, they are not able to post to your Cbox for the duration of the ban. They will also not be able to use any other features, such as private messaging. The default ban duration is one day.
Kicking a user, by contrast, simply disconnects them from your Cbox. Their view of your Cbox will go blank, and they won't be able to see any new messages, nor post.
Unlike a ban however, a kick is not continuously enforced. A kicked user can re-load your Cbox to re-join and resume viewing and posting. For this reason, kicking can be useful as a deterrent or warning — or simply to drop idle users — but it cannot prevent a user from returning to your Cbox.
How do I ban a user by name?
When you ban a user in your Cbox by clicking the [o] ban button, or at your Messages page, Cbox will ban the name as well as the IP address.
You can also prevent a name from being used by reserving it. To reserve a name, register it at the Users page, without a password. Nobody will be able to log in with this name. If it is already registered, delete the name and re-register it with a blank password.