Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

Microphone brings voice notes to your Cbox. Users will see a microphone symbol below the message input box, which they can press and hold to record a note. The note is then posted into their message using regular boxcode.

On the first tap of the button, the browser will request permission to use the device microphone. The user must Accept this request the first time. On future visits, the permission should be preserved.

Compatibility

This feature makes use of recent browser technologies. As such it requires a modern browser such as Chrome. It will work on Android smartphones as well as desktops.

Importantly, you must have SSL (HTTPS) enabled both in your Cbox and your site. If your site does not support HTTPS, then you will still be able to use this feature at your Quick Link, but you will receive an error from it on your embedded Cbox.

Security

We recommend using this feature in conjunction with a Moderated Cbox. This way, you or a moderator has to give explicit voice permission to users before they are able to post messages (and also therefore, voice notes.) In other respects, voice notes are just like other messages with media in them.

Installation

After enabling the feature, you may need to increase your Cbox form height. Otherwise, the button might be cut off and not be fully visible in your Cbox.

If you are a paid customer with a recurring payment profile (or subscription) at PayPal, then you can cancel it at any time. Your Cbox will not automatically be closed and if you have remaining credit it will continue to work. You will be able to upgrade or renew again manually — this is useful if you want to switch to a longer term.

Cancel an active payment profile with the following steps:

1. Go to PayPal.com and sign in.
2. Go to "Activity" for your transaction history.
3. Search for the email address "paypal@cbox.ws".
4. You should see your latest payment to Cbox. Click to view its details.
5. Locate the link to the profile or subscription on the payment details page.
6. From the recurring profile details, you will be able to cancel your subscription.

If you do not see a link to the profile or subscription from the payment details page, then it may have been a one-off payment with no associated automatic billing.

If you have a Premium or Pro Cbox, you can create a moderator account for yourself here, and then ban people with one click while logged in to your Cbox. You will see [x][o] links next to each message. Clicking the [o] will ban that user.

Alternatively, go to your Messages page, select a message from the user you want to ban, and click the "Ban" link.

Your Blocked users page lists the bans currently in force. To unban someone, select the ban and click "Unban". Bans that show as "expired" will be cleared within a few minutes.

Check that sound notification is enabled at the Settings page of your Control Panel.

If it is enabled, then you should see a volume control button in your Cbox. Clicking this will toggle through three levels. It will also play the sound on each click to confirm the level.

If you are using a custom sound, ensure that you have uploaded both OGG and MP3 versions of the file. Cbox chooses which one to load based on the browser's capabilities.

If you still cannot hear the sound, then there may be a problem with your browser or system. Please contact us for further assistance.

Moderation is available on paid Cboxes. Messages on a free Cbox can only be deleted via the control panel only.

You can create a mod or admin name at your Users page, either by selecting one of the existing registered names and clicking the "Mod" button, or by creating a new registered user with Moderator or Administrator status using the form on that page.

To log in with a mod/admin name on your Cbox, enter the name in the "name" box, click the "profile" link at the bottom-right, and then enter the password.

After successfully logging in, you should see [x] and [o] icons next to each message in your Cbox. Clicking the [x] deletes a message, while clicking [o] bans the user that posted the message.