Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
When you ban a user in your Cbox by clicking the [o] ban button, or at your Messages page, Cbox will ban the name as well as the IP address.
You can also prevent a name from being used by reserving it. To reserve a name, register it at the Users page, without a password. Nobody will be able to log in with this name. If it is already registered, delete the name and re-register it with a blank password.
Cbox has traditionally supported HTML in filters and sticky messages for paid accounts. For security reasons this option is not enabled by default. Furthermore, in HTML mode, some other features of Cbox may be limited or disabled.
If HTML mode is disabled on your Cbox, then you can add markup and colour to your filters and stickies using boxcode, which supports a range of HTML-like tags.
If you are currently using HTML mode, we strongly recommend disabling it and using boxcode instead — this will help to ensure that your Cbox is as secure as possible and compatible with all features.
The most likely reason for this is that it was delayed, or trapped by a spam filter. Check your spam folder in your email client. If emails from Cbox are repeatedly being marked as spam, try adding our addresses to your email client's address book.
It's also possible the email address we have on record for you is wrong. If you know your account details, log in and check your email address is correctly spelled.
Finally, you may want to contact us from another email address for further assistance.
The ActiveX prompt appears in very old versions of Internet Explorer if the security level setting is high. Cbox uses ActiveX in some versions of IE for refreshing and posting. However your Cbox will function fine without ActiveX if you choose to disable it. To disable the dialog, follow these steps:
- Select Tools -> Internet Options from the menu.
- Choose the Security tab.
- If the Default Level button is not disabled, click it.
- Set the Security level slider to Medium.
If that does not work, or you have set up a Custom Level, click the Custom Level button and ensure that "Run ActiveX controls and plugins" and "Script ActiveX controls marked safe for scripting" are both set to Enabled.
Visit this page, and enter your email address to have your details sent to you. Alternatively, you can enter your Cbox account name or your embed code, and we will send a reset link to the email address we have on record.
If you do not receive the login details you expect via email, you can contact us. Under some circumstances we are able to recover a lost account.