Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
When you renew your service with us, your paid term is extended by the additional time that you purchase, regardless of the remaining credit. This means you never lose any time. For example, if your term ends on 21 September, but you renew early, purchasing 12 months in July, then your term is extended to 21 September next year.
Upgrading Premium to Pro
When you upgrade from Premium to Pro, your credit is reset for the new plan. Remaining Premium credit is however held on your account, and if you have sufficient credit, you can contact us to request a pro-rated conversion after your upgrade.
Yes. This will work if they are different Cboxes. If you want to show the same Cbox more than once on the page, you will need to make a small change to the embed code for each additional embed.
In your Cbox embed code you will see something like
name="cboxmainA-123456" id="cboxmainA-123456" — this uniquely identifies the Cbox so that its frames can communicate with each other. The
A-123456 part appears four times in total in the standard embed code. Edit it, simply adding a dash and a serial number, to make it
A-123456-2, for example.
You can move your Cbox embed code around in your HTML to make your Cbox show up in a different place. You can also make it align to the centre or right side of the page, by editing the code a little.
Your code may include something like this:
position: relative; margin: 0 auto;
margin: 0 auto; to eliminate the centering. You can replace it with
float: left; or
float: right; to make your Cbox move to the left or right, respectively.
To move it up or down on your page, you'll need to move the code to a different part of your layout. If you have access to the HTML of your page but don't know HTML, test different places to see which works best.
Other code variations may have different position methods, but can usually be edited in CSS. For example, the "fixed button" code includes inline CSS which controls its position on the page.
You can downgrade from Pro to Premium at your control panel. Your Pro features will be disabled automatically.
If you let your Premium plan lapse, it will not automatically revert to a Free Cbox. Your messages and settings will be saved but your Cbox will be locked. You will be able to renew at any time reactivate it. To get back on the Free plan, simply sign up for a new Cbox, using a new Cbox name.
If our service is not meeting your expectations on any plan, please contact us and we will do what we can to improve your experience.
First try recovering your password. If your account is not found or you do not receive the email, the account may have been closed.
Cbox reserves account names for some time after an account is closed. If you want to use the same account name, we can sometimes assist if you contact us.