Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
This can be caused by Internet security software or other plugins or extensions installed in your browser.
For example, if you have Norton Internet Security, the Chrome browser extension that is installed with this software has been known to cause this issue. Disabling the extension will fix it. To do so, enter chrome://extensions in the browser address bar, locate the Norton extension, and disable it.
If you have McAfee Internet Security installed, your Privacy Service may be interfering with the loading of Cboxes. Try the following steps to resolve the problem:
- Right click the McAfee icon in your system tray.
- Select Privacy Service | Options.
- Click on "Block Ads".
- Uncheck "Block ads on this computer".
If you are a paid customer with a recurring payment profile (or subscription) at PayPal, then you can cancel it at any time. Your Cbox will not automatically be closed and if you have remaining credit it will continue to work. You will be able to upgrade or renew again manually — this is useful if you want to switch to a longer term.
Cancel an active payment profile with the following steps:
- Go to PayPal.com and sign in.
- Go to "Activity" for your transaction history.
- Search for the email address "email@example.com".
- You should see your latest payment to Cbox. Click to view its details.
- Locate the link to the profile or subscription on the payment details page.
- From the recurring profile details, you will be able to cancel your subscription.
If you do not see a link to the profile or subscription from the payment details page, then it may have been a one-off payment with no associated automatic billing.
The most likely reason for this is that it was delayed, or trapped by a spam filter. Check your spam folder in your email client. If emails from Cbox are repeatedly being marked as spam, try adding our addresses to your email client's address book.
It's also possible the email address we have on record for you is wrong. If you know your account details, log in and check your email address is correctly spelled.
Finally, you may want to contact us from another email address for further assistance.
Advertising offsets the cost of providing the free version of Cbox. You may upgrade your Cbox at any time to a paid plan, which removes all the ads and the Cbox branding, and also unlocks lots of other useful features.
The account name that you log in with at the Cbox control panel is also your Quick Link address. You can change your account name at the Account details page. This will change your Quick Link address at the same time.
If you have forgotten your account name and are unable to log in, you can reset your password at this page.