Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
You can enable avatars for your Cbox at your Posting options page (under "Message options").
Once enabled, your users can upload their chosen images to any image hosting provider, and then enter the link to them in the email / url input box of your Cbox. Any URL ending .gif, .jpg or .png will be accepted.
Note that if you are accessing your Cbox over HTTPS, then your users' avatars will need to be hosted at a provider that supports HTTPS; otherwise, the browser will not show them.
Avatars will be resized by the browser. You can change the size of avatars with Premium Cbox by editing the CSS. The class that controls avatars is called
.pic. Edit the
height properties to change the dimensions.
To integrate avatars with your user system, see Extended Integration at your User Integration page.
Advertising offsets the cost of providing the free version of Cbox. You may upgrade your Cbox at any time to a paid plan, which removes all the ads and the Cbox branding, and also unlocks lots of other useful features.
Check that sound notification is enabled at the Settings page of your Control Panel.
If it is enabled, then you should see a volume control button in your Cbox. Clicking this will toggle through three levels. It will also play the sound on each click to confirm the level.
If you are using a custom sound, ensure that you have uploaded both OGG and MP3 versions of the file. Cbox chooses which one to load based on the browser's capabilities.
If you still cannot hear the sound, then there may be a problem with your browser or system. Please contact us for further assistance.
Cbox can display a status message showing who is currently typing a message in your Cbox. This feature is available to Premium and Pro Cboxes. Enable it in settings from the display users online drop-down.
This can be caused by Internet security software or other plugins or extensions installed in your browser.
For example, if you have Norton Internet Security, the Chrome browser extension that is installed with this software has been known to cause this issue. Disabling the extension will fix it. To do so, enter chrome://extensions in the browser address bar, locate the Norton extension, and disable it.
If you have McAfee Internet Security installed, your Privacy Service may be interfering with the loading of Cboxes. Try the following steps to resolve the problem:
- Right click the McAfee icon in your system tray.
- Select Privacy Service | Options.
- Click on "Block Ads".
- Uncheck "Block ads on this computer".