Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

With a paid Cbox, you can enable the option "Users must be registered" at the Users page in your control panel.

If you are using Integration, then there are two ways to disable access for a particular user. The easiest is to register the "Guest" name, then immediately ban it.

You can also invalidate names in your Integration code. For example, use a conditional and clear the nme and nmekey parameters:

<?php
if ($nme == "Guest") {
  $nme = "";
  $nmekey = "";
}
// The rest of your Integration code goes here...
?>

Visit this page, and enter your email address to have your details sent to you. Alternatively, you can enter your Cbox account name or your embed code, and we will send a reset link to the email address we have on record.

If you do not receive the login details you expect via email, you can contact us. Under some circumstances we are able to recover a lost account.

Moderation is available on paid Cboxes. Messages on a free Cbox can only be deleted via the control panel only.

You can create a mod or admin name at your Users page, either by selecting one of the existing registered names and clicking the "Mod" button, or by creating a new registered user with Moderator or Administrator status using the form on that page.

To log in with a mod/admin name on your Cbox, enter the name in the "name" box, click the "profile" link at the bottom-right, and then enter the password.

After successfully logging in, you should see [x] and [o] icons next to each message in your Cbox. Clicking the [x] deletes a message, while clicking [o] bans the user that posted the message.

Yes. This will work if they are different Cboxes. If you want to show the same Cbox more than once on the page, you will need to make a small change to the embed code for each additional embed.

In your Cbox embed code you will see something like name="cboxmainA-123456" id="cboxmainA-123456" — this uniquely identifies the Cbox so that its frames can communicate with each other. The A-123456 part appears four times in total in the standard embed code. Edit it, simply adding a dash and a serial number, to make it A-123456-2, for example.

Cbox supports custom emoticons. You can add and delete emoticons at this page in your control panel.

You can control the size and other layout properties of emoticon images using CSS.

To add a new emoticon, simply click the Upload button and then select the image file, either from your device, or by pasting in a URL. Formats supported are GIF (including animated GIF), JPG, and PNG.

Each emoticon needs a shortcut code, so that users can simply type the code to insert the emoticon. This code can be anything you like, but it's recommended to use a common prefix/suffix to avoid conflicts with ordinary words in conversation. For example, :hello: will not conflict with "hello world". After clicking Save, your new emoticon(s) will be available immediately in your Cbox.