Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
The "Welcome to Cbox" message appears if there are no other messages to display. You can disable or change it simply by posting a Sticky message.
Note however that the Sticky message differs from the Welcome message in that it remains visible on your Cbox even after other messages have been posted.
We've recently launched a new version of Cbox with an entirely new interface. By going back to the basics and building a modern UI, we have created a more flexible, accessible platform to support future development.
Some of the things that have been improved in the new Cbox:
- Mobile responsiveness. We've enlarged the buttons and done away with popups; overlays keep all functions in the Cbox itself.
- Message history. Simply scroll back to load older messages.
- Registration and login. It's clearer and quicker to register a name and log in with it.
- Avatars. Users can upload pictures from within Cbox. No need to copy-paste URLs.
- Themes. The new Cbox supports more fonts and more colour options.
- Embedding. The embed code has been simplified to support more platforms.
Migrating to V10
If you already have an older Cbox, you can get the latest version by creating a new Cbox on your account. While it's not possible to transfer your data and settings automatically, we can transfer any paid credit balance if you decide to switch over to your new Cbox: simply contact us to request a transfer.
There are a number of commands you can enter in your Cbox to perform actions that would otherwise require a tap or click, or that are not available through other means.
Note that commands are not formally supported by Cbox, and are liable to change, or not to function, at any time.
Enter commands as if they were messages in your Cbox:
- //debug [watch] — shows debugging information.
- //reload [clean] — refreshes the Cbox iframe. Enter //reload clean to clear local data. (This will log you out and reset preferences.)
- //ignore joe — ignore the user joe. Leave out the name to get a list of currently-ignored users. Repeat the command with an ignored name to un-ignore that person.
- //pm mary hello! — sends hello! to the user called mary. (Requires private messaging to be enabled.)
- //colors — open a colour palette to change your message text colour (requires boxcode to be enabled.)
- //tetris, //sudoku, //wordsearch game-id — for wordsearch, invite another user to enter the same command, with the same game-id, to join your game.
Cbox Premium and Pro allow you to customize the four built-in usergroup name colours at your Themes page. The group colours you can specify are Normal, Registered, Moderator, and Admin. These correspond to the user types at your Users page.
In addition, you can use Filtering rules to specify unique styles for selected names, including unregistered ones. To do this, add rules as follows, one per line:
In the above example "jacob" is the name of the user. You can change the colour to any valid HTML colour name or hex code. You will need to have boxcode enabled in order for this to work.
This can be caused by Internet security software or other plugins or extensions installed in your browser.
For example, if you have Norton Internet Security, the Chrome browser extension that is installed with this software has been known to cause this issue. Disabling the extension will fix it. To do so, enter chrome://extensions in the browser address bar, locate the Norton extension, and disable it.
If you have McAfee Internet Security installed, your Privacy Service may be interfering with the loading of Cboxes. Try the following steps to resolve the problem:
- Right click the McAfee icon in your system tray.
- Select Privacy Service | Options.
- Click on "Block Ads".
- Uncheck "Block ads on this computer".